Neighbourhood Manager: Community Housing & Resident Advocate

GCH; Gloucester; On-site; GBP 19,000 - 37,000; Full time

Job summary

A community-focused housing provider in Gloucester is seeking a Neighbourhood Manager to deliver exceptional housing management services. This role involves building strong relationships with residents, managing complex tenancy matters, and collaborating with a multi-disciplinary team to enhance customer experiences. The ideal candidate will excel in customer advocacy and tenancy management while contributing to a supportive and inclusive environment. Opportunities available include both full-time and part-time positions.

Qualifications

• Experience in delivering customer-focused housing management services.
• Ability to manage complex tenancy cases and neighbourhood matters.
• Excellent interpersonal and communication skills.

Responsibilities

• Deliver a high-quality housing management service across various housing types.
• Act as a customer advocate and resolve customer issues effectively.
• Collaborate with colleagues to improve customer experiences.

Skills

Customer advocacy

Relationship building

Conflict resolution

Tenancy management

Job description

A community-focused housing provider in Gloucester is seeking a Neighbourhood Manager to deliver exceptional housing management services. This role involves building strong relationships with residents, managing complex tenancy matters, and collaborating with a multi-disciplinary team to enhance customer experiences. The ideal candidate will excel in customer advocacy and tenancy management while contributing to a supportive and inclusive environment. Opportunities available include both full-time and part-time positions.