Neighbourhood Housing Officer

Central Bedfordshire Council; Caulcott; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A local council is looking for a passionate Neighbourhood Officer to ensure properties are safe and well-managed. You will manage tenancy issues, lead on anti-social behaviour cases, and promote a customer-focused service. This role requires strong decision-making skills and a collaborative approach to improve community outcomes. Ideal for individuals committed to making a positive impact.

Qualifications

• Ideally educated to GCSE/O-Level standard, but experience and willingness to learn are valued.
• Demonstrable leadership qualities and vision for community improvement.

Responsibilities

• Act as lead officer for tenancy management issues.
• Lead on anti-social behaviour and nuisance casework.
• Deliver high-quality, proactive services to residents.

Skills

Customer focus

Decision-making skills

Collaborative working style

Education

GCSE/O-Level standard

Job description

Hours: 37 per week

Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.

Contract Type: Hybrid - Permanent

Closing Date: 19 October 2025
Interview Date: To be confirmed

Overview

We have an exciting opportunity for a passionate and motivated individual to join our Neighbourhood Management Team as a Neighbourhood Officer. This role is at the heart of our mission to ensure that our council and leasehold properties are safe, well-managed, and vibrant places to live. As the lead officer for your own patch of properties, you will play a key role in tackling anti-social behaviour, supporting tenancy management, and maintaining safe and welcoming estates. This is an ideal role for someone who is committed to delivering excellent outcomes for residents—especially our most vulnerable individuals and families.

Responsibilities

• Acting as the lead officer for all tenancy management issues, including enforcement, estate safety, and community engagement
• Leading on anti-social behaviour and nuisance casework, ensuring a firm but fair approach
• Delivering high-quality, proactive services to residents and leaseholders
• Promoting inclusive, customer-focused service delivery
• Ensuring tenancies are sustainable and that estates are clean, safe, and well-maintained
• A strong customer focus with the ability to stay calm under pressure and in challenging situations
• Good decision-making skills, using evidence and sound judgment
• A collaborative and inclusive working style, with a drive to make services better
• The ability to manage time effectively and adapt to changing priorities

Qualifications

• Ideally educated to GCSE/O-Level standard, but we also value relevant experience, practical knowledge, and a willingness to learn
• Demonstrable leadership qualities and a clear vision for improving our communities