Neighbourhood Coach - Cheltenham, Gloucestershire

Bromford; Cheltenham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing management organization in Cheltenham is seeking a neighbourhood coach to manage approximately two hundred homes while ensuring effective support for vulnerable customers. You will engage with tenants, manage tenancy processes, and collaborate with maintenance teams. Strong communication skills and experience in a customer-facing role are essential. The position offers a hybrid work style, combining home and office work, and requires a full driving license and access to a vehicle.

Qualifications

• Experience in housing management or related customer-facing roles.
• Ability to manage a varied workload effectively.
• Self-starter with strong empathy and professionalism.

Responsibilities

• Independently manage around two hundred homes.
• Address tenancy sign-ups, anti-social behaviour, and safeguarding.
• Work with maintenance and lettings teams on property issues.

Skills

Customer facing experience

Strong communication skills

Tenacity and resilience

Influencing and negotiating skills

Job description

Location & Contract

• Operational patch: Bourton-on-the-Water (GL54 2HE), and the surrounding area


• Contract: Full-time, Permanent


• Hours: 37.5 per week (Monday-Friday)


• Workstyle: Hybrid - a mix of working from home and office


• Other requirements: Full driving licence and access to a vehicle


• Closing Date: Sunday 28 December 2025.

About the Role

This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you'll independently manage a patch of around two hundred homes including new build homes, flats, and some older more traditional properties including flats. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.

Key Responsibilities

Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary. You'll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers' lives.

Working closely with our maintenance and lettings teams, you'll effectively allocate empty homes and manage customers' expectations regarding repairs, as well as escalating property maintenance issues.

What We're Looking For

To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.

This position is subject to an enhanced DBS check.

Regular home working is available.

You Will Be Someone Who

• Has experience working in a customer facing role, ideally within housing management


• Strives to achieve performance targets, maximising customer satisfaction


• Is tenacious and resilient - who does what it takes to achieve the right outcome


• Sees the best in people and has the capacity to coach


• Has a reputation for first-rate influencing, negotiating and relationship building skills


• Will be a great ambassador for Bromford


• Has access to a vehicle and a full driving licence.

Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

If you're ready to make a difference and grow your career with us, apply today!

The closing date is Sunday 28 December. Interviews will take place on Monday 12 January 2026 at our Shannon Way office, Tewkesbury.