National Account Director - FM

Securitas; Milton Keynes; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading security services provider in the UK is seeking a National Account Director to drive growth in Facilities Management. This pivotal role involves proactively identifying opportunities within existing accounts, engaging clients strategically, and managing profitability. The ideal candidate will possess proven experience in senior account management and a deep understanding of Soft and Hard FM services. This position offers hybrid working and robust development opportunities.

Benefits

Learning and Development opportunities

Employee discounts

Dental Plans

Health cash plans

Pension Plan

Cycle to Work

Mortgage Advice

Death in Service Benefit

Qualifications

• Proven experience in senior account management or director-level role.
• Deep understanding of Soft and Hard FM services.
• Experience managing large, multi-site accounts.

Responsibilities

• Proactively identify and develop opportunities within existing client accounts.
• Act as the senior point of contact for clients, building strong relationships.
• Manage P&L for accounts, ensuring profitability and sustainable growth.

Skills

Consultative selling skills

Stakeholder engagement

Commercial acumen

Leadership

Education

Management or business qualification

Job description

📍Location: Hybrid Remote, National Coverage.

🎓Learning & Development:From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: I

See a Different World. Where potential is seen and progress is nurtured.

We are seeking a National Account Director with deep expertise in Facilities Management (FM) to drive growth and deliver exceptional service across our existing client portfolio. This role is pivotal in prospecting within current accounts, engaging stakeholders through consultative conversations, and uncovering opportunities to extend services across Soft and Hard FM portfolios.

You will work closely with Business Development teams to ensure strategic profiling of FM portfolios, proactively identifying opportunities to transition clients toward Total Facilities Management (TFM) solutions. Your ability to combine commercial acumen with technical FM knowledge will unlock new market segments and strengthen our position as a trusted partner in the FM sector.

Job Description

What you'll be doing:

• Account Prospecting & Growth
  • Proactively identify and develop opportunities within existing client accounts.
  • Use probing, consultative questioning to uncover client needs across multiple FM portfolios.
  • Collaborate with Business Development teams to ensure accurate profiling and targeting of FM opportunities.
• Client Engagement & Relationship Management
  • Act as the senior point of contact for clients, building strong relationships and ensuring satisfaction.
  • Lead strategic reviews and align service delivery with client objectives and KPIs.
  • Position TFM solutions as a value-add proposition for clients.
• Operational & Technical Expertise
  • Demonstrate strong knowledge of Soft FM (cleaning, catering, front-of-house) and Hard FM (mechanical, electrical, building maintenance) services.
  • Leverage technical understanding to identify gaps and opportunities for integrated solutions.
• Manage P&L for accounts, ensuring profitability and sustainable growth.
• Drive contract renewals, tenders, and upsell initiatives.
• Work collaboratively with clients sales teams to achieve BID success, in true partnership.
• Work cross-functionally with FM, security, and maintenance teams to deliver seamless solutions.
• Support initiatives that enhance operational efficiency and customer experience.

Qualifications

• Proven experience in senior account management or director-level role within FM or related sectors.
• Strong consultative selling skills with ability to uncover client needs and influence decisions.
• Deep understanding of Soft and Hard FM services and their integration into TFM solutions.
• Commercial acumen with experience managing large, multi-site accounts.
• Excellent leadership, communication, and stakeholder engagement skills.
• Recognised management or business qualification.

Additional Information

It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks – Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans- A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan- Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work– A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers– Save money on eye tests and when purchasing spectacles.
• WeCare– A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy– Online access to advice and guidance, from real UK Dentists.
• Pension Plan– Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA– An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live– Financial Wellbeing Hub
• Death in Service Benefit- Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.