Mulitilingual French and English Speaking Customer Advisor Hybrid

South West Recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A holiday solutions company in Greater London is looking for a dynamic Travel Agent. This hybrid role requires driving sales, providing exceptional customer service, and managing bookings. Ideal candidates will be fluent in French and English, possess strong interpersonal skills, and have previous customer service or sales experience. The position offers a starting hourly rate of £12.30 with uncapped commission and career progression opportunities, along with a comprehensive benefits package.

Benefits

Competitive hourly rate plus uncapped commission

Full training and induction program

20 days annual leave plus bank holidays

Eye test vouchers

Corporate discounts

Opportunities for career progression

Staff room with refreshments

Qualifications

• Fluency in both French and English is essential.
• Previous experience in customer service or sales roles is required.
• Ability to drive sales and achieve targets.

Responsibilities

• Handle incoming calls for sales and service inquiries.
• Create tailored holiday solutions for customers.
• Manage and modify existing bookings.

Skills

Fluency in French

Fluency in English

Excellent interpersonal skills

Sales drive

Attention to detail

Customer service experience

Job description

Overview

We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client Pierre et Vacances a leading provider of holiday packages across Europe. The position is hybrid with a requirement to work three days a week from our head office in Canary Wharf London. This is an exciting opportunity for individuals who are passionate about customer service and sales with the added benefit of uncapped commission and clear progression opportunities.

Responsibilities

As a Travel Agent you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include :

• Handling incoming calls for both sales and service inquiries.
• Managing service requests using the client's application system.
• Understanding customer needs and creating tailored holiday solutions to drive sales.
• Managing and modifying existing bookings including cancellations and confirmations.
• Providing outbound call support during holiday periods.
• Upselling additional products services and extended stays.
• Assisting customers via live chat with product and booking inquiries.

This list is not exhaustive and additional duties may be assigned as required by the business.

Qualifications

• Fluency in both French and English.
• Excellent interpersonal and communication skills.
• A natural ability to drive sales and achieve targets.
• Professionalism and emotional resilience.
• Strong attention to detail and multitasking abilities.
• A commitment to delivering exceptional customer experiences.
• Previous experience in customer service or sales roles (essential).
• Familiarity with call centre practices and KPIs (preferred).

Day-to-Day

Your day-to-day activities will include engaging with customers over the phone and live chat understanding their holiday needs and providing tailored solutions. You will work in a fast-paced environment collaborating with a high-performance team to meet sales targets and ensure customer satisfaction. Training will be provided to equip you with the necessary product knowledge sales techniques and customer service skills.

Benefits

We offer a comprehensive benefits package to support your professional growth and personal well-being including :

• Competitive hourly rate of 12.30 plus uncapped commission (on-target earnings of 5000 per annum).
• Full training and induction program.
• 20 days of annual leave increasing with service (up to 5 additional days) plus bank holidays.
• Eye test vouchers and access to corporate discounts (e.g. gym memberships restaurants and bars).
• Smart casual dress code.
• Opportunities for career progression to roles such as Support Agent Helpdesk Agent Senior Agent Trainer Quality Support Executive or Team Manager.
• Involvement in local charity initiatives and fundraising events.
• Staff room with refreshments.
• Apprenticeship positions and NVQ qualifications available.
• Recommend-a-friend scheme with paid rewards.

Additional Information

Please note that this role requires a satisfactory Disclosure and Barring Service (DBS) check and financial probity check. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references).

Required Experience :

Unclear Seniority

Key Skills

Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage

Employment Type : Full-Time

Experience : years

Vacancy : 1