Multilingual Customer Service Advisor

South West Recruitment Ltd; Greater London; On-site; GBP 30,000; Full time

Job summary

A well-known recruitment agency is seeking a Multi Lingual Customer Care Advisor fluent in French and Dutch. This full-time position in Canary Wharf involves providing exceptional customer support to Benelux consumers. Candidates must have excellent communication skills, customer care experience, and IT proficiency. The role offers a competitive salary of £29,500 per annum and various employee benefits, including paid holidays and training opportunities.

Benefits

20 days paid holiday

Cycle to Work Scheme

Corporate discounts

Weekly dress down days

Qualifications

• Fluent in French and Dutch is essential.
• Strong customer care experience, preferably in the food industry.
• Excellent written and verbal skills in English.

Responsibilities

• Deliver excellent customer care to Benelux consumers.
• Handle queries and complaints about products.
• Act as the first point of contact for consumers.

Skills

Fluent French

Fluent Dutch

Effective communication

Customer care experience

IT skills: Google Suite, Microsoft Office

Tools

Salesforce

Job description

Multi Lingual Customer Care Advisor

Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Care Advisor to speak both French and Dutch.

As a Customer Care Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be fluent in French and Dutch to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities.

Skills required

• Fluent French & Dutch speaker (essential)
• Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
• Excellent written and verbal skills in both Finnish and Swedish
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Customer care experience, preferably within the food industry sector
• Strong interest in food and foods for special medical purposes
• IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
• Flexible to work shifts
• Self‑motivated and a team player
• To have fun at work!

Salary

£29,500 per annum

Hours

Monday to Friday 7.30am - 4pm / Saturday 8am-1pm (40 hours per week)

• 5 working days
• Full training provided and paid for
• Great Working Environment
• Accessible by bus and Tube

Company Benefits

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Suggestion Box Monthly Winner Paid Reward
• Cycle To Work Scheme
• Home Computing Scheme
• Dentist scheme
• Bus Travel scheme
• Eye test vouchers
• Excellent onsite training and induction
• Staff room with complementary refreshments
• Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
• Weekly dress down days
• Involvement with local charities and fundraising days/events

To be considered for this Customer Care Advisor opportunity, please apply now with your up to date CV and we will be in touch in due course.