Motor Vehicle Support Technician

The Automobile Association; Oldbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service provider seeks a Technical Advisor to assist customers with vehicle issues and provide technical support. The role requires NVQ Level 2 or 3 in Light Vehicle Maintenance and significant experience in vehicle repair. You will ensure smooth communication and problem resolution to enhance customer experience. This position offers diverse learning opportunities, annual leave, free breakdown membership, and a company pension scheme.

Benefits

25 days annual leave, plus 8 bank holidays

Free AA breakdown membership

Employee discount scheme

Qualifications

• Substantial experience in the motor vehicle repair industry is required.
• Must be computer literate and confident using various systems.

Responsibilities

• Provide essential technical support and repair fixes to customers.
• Ensure efficient communication and resolution of breakdowns.
• Record data accurately on relevant databases.
• Translate complex technical information into simple explanations.

Skills

Technical support

Customer service

Problem-solving

Communication

Education

NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair

Job description

Overview

Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you'll play a crucial role in assisting customers and contact centre staff with your knowledge and experience. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed. What will I be doing?

Responsibilities

• Provide essential technical support, advice, and repair fixes to customers, ensuring we attend vehicles in a genuine breakdown scenario where appropriate.
• Ensure efficient communication and effective resolution of breakdowns for our customers.
• Record data on relevant databases accurately to contribute to management insights and facilitate efficient decision-making; you must be computer literate and confident using various systems.
• Provide advice in a clear, customer-friendly way to ensure understanding and deliver excellent customer service.
• Be a target-driven individual focused on achieving results.
• Be a fixer/problem solver who uses technical expertise to resolve issues and get customers moving again.
• Master communicator: translate complex technical information into simple, effective explanations for customers and Patrols to build confidence in resolving the issue.
• Be flexible: breakdowns can occur outside normal hours; be willing to work on a roster that includes weekends.

Qualifications

• Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or an equivalent qualification, alongside substantial, demonstrable experience in the motor vehicle repair industry.

Equality, Diversity & Inclusion

We are an equal opportunities employer and welcome applications from everyone. The AA values diversity and the positive impact it has on our culture and customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel that you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Benefits

• Diverse learning and development opportunities to support you to progress in your career
• 25 days annual leave, plus 8 bank holidays
• Free AA breakdown membership from day 1
• Discounts on AA products including car and home insurance
• Employee discount scheme with a car salary sacrifice option and discounts on healthcare, shopping, holidays and more
• Work save pension scheme with up to 7% employer contribution
• Company funded life assurance
• Dedicated Employee Assistance Programme