Motor Claims Handler

Kelly Rail; Dunstable; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading transportation company is seeking a Motor Claims Handler to manage and support motor claims processes related to company vehicle accidents. The role involves negotiating with insurance companies, managing claims from start to finish, and ensuring thorough documentation and reporting. Ideal candidates will have motor claims handling experience, strong organizational skills, and the ability to work independently and under pressure. The position offers competitive pay and career progression opportunities.

Benefits

Competitive PAYE Salary

20 days’ holiday plus statutory bank holidays

Company Pension scheme

Cycle to work scheme

Excellent career progression opportunities

Qualifications

• Previous motor claims handling experience preferable.
• A commitment to excellence is essential.
• The ability to work under pressure and meet deadlines.

Responsibilities

• Manage motor claims related to company vehicle accidents.
• Review accident claim forms and documents.
• Investigate circumstances of all accidents for liability.

Skills

Good organisation and time management skills

Attention to detail

Ability to multitask

Strong interpersonal & excellent communication skills

Ability to stay motivated

Education

Cert CII preferable

Job description

Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for a Motor Claims handler. As part of this role you will be the first line support and manage motor claims in relation to all company vehicle accidents by communicating with insurance companies, the 3rd party and Company drivers.

About the Role:

• Prepare and review accident claim forms and related documents.
• Investigate circumstances of all accidents to determine insurance liability.
• Managing first notification of claims, fault & non-fault, from start to completion.
• Raising invoices on non-fault claims to send to third party insurers and raising payments on fault claims where we have accepted liability.
• Daily communication with insurance companies, solicitors and all internal departments regarding ongoing claims.
• Managing claims where we have offered our intervention services and following up with the suppliers.
• Arrange independent damage assessment of vehicles for insurance purposes.
• Input and maintain accurate information on internal systems.
• Liaise with all sites to obtain outstanding accident forms and photographs of all vehicles involved in accidents, along with any further supporting documentation.
• Negotiate best possible claims settlement figures.
• Collate and produce relevant claims reports for presentation to management (regular reports – Weekly Accident Summary)
• Answering calls from our company drivers to discuss accidents and any potential excess applied to them.
• Answering the 24 hour accident line during office hours.
• Action & respond to all written correspondence received regarding Road Traffic Accident claims

What we are looking for:

• Cert CII preferable (or working towards)
• Previous motor claims handling experience preferable
• Good organisation and time management skills
• The ability to pay attention to detail
• Ability to multitask whilst managing a heavy workload
• A commitment to excellence
• A flexible attitude
• Strong interpersonal & excellent communication skills
• The ability to work without supervision
• The ability to stay motivated in all circumstances
• The ability to work to tight deadlines
• The ability to remain calm under pressure and maintain high standards at all times

What’s on offer for successful candidates?

• Competitive PAYE Salary
• 20 days’ holiday plus statutory bank holidays
• Company Pension scheme
• Cycle to work scheme
• Excellent career progression opportunities