Motor Claims Adjuster

QBE Management Services Limited; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading claims management company in Leeds is seeking motivated individuals for a role in their Motor Damage Claims Team. Responsibilities include investigating and negotiating motor claims, ensuring optimal settlements, and maintaining compliance with regulations. The ideal candidate should possess strong communication skills and a basic understanding of motor insurance. This position offers various benefits, including flexible working options, private medical insurance, and significant holiday entitlement.

Benefits

30 days holiday per year

Flexible working options

Pension plan with 10% employer contributions

Private medical insurance

Family-friendly leave policies

Remote work abroad option

Cycle-to-Work scheme

Qualifications

• Excellent verbal and written communication skills are essential.
• Capability to efficiently operate Microsoft applications.
• Basic knowledge of motor insurance principles is required.
• Must be comfortable using various systems throughout the claims process.
• Right to work in the UK is mandatory.

Responsibilities

• Investigate and negotiate motor claims to achieve optimal settlements.
• Engage with internal/external stakeholders and clients effectively.
• Manage client correspondence timely via chat and phone.
• Review estimates, invoices, and loss reports rigorously.
• Ensure compliance with FCA, PRA, and GDPR regulations.
• Utilize partner portals for proactive claims management.
• Organize daily tasks to manage responsibilities efficiently.

Skills

Excellent communication skills

Ability to navigate Microsoft applications

Basic understanding of motor insurance

Ability to navigate multiple systems during claims

Job description

Join Our Dynamic Motor Damage Claims Team in Leeds! We have an exciting opportunity for you to become part of a fast‑paced and innovative claims team within the Motor Damage Department in Leeds. In this role you will be at the forefront of reviewing and advancing new and existing claims, driving them to final settlement with precision and expertise. With great benefits and the chance to work within a diverse and inclusive company where your unique perspectives and contributions are valued.

Responsibilities

• Investigate and negotiate motor incidents to ensure we agree liability and settlement on the best possible terms.
• Communicate and build relationships with internal customers, external customers and stakeholders.
• Respond to client correspondence via online chat portal and phone calls within required service standards.
• Review, consider and evaluate estimates, invoices and total loss reports.
• Maintain claim files to meet FCA, PRA and GDPR regulations.
• Access and utilise partner portals for pro‑active claims management.
• Structure your day to prioritise required tasks and responsibility.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to navigate Microsoft applications.
• Basic understanding of motor insurance.
• Ability to navigate multiple systems throughout a claims journey.
• Applicants must have the right to work in the UK (visa sponsorship is not available).

Benefits

• 30 days holiday a year with the option to purchase up to 2 additional days.
• Flexible working – options include part‑time, job share and compressed hours.
• Pension – automatic enrolment in the QBE pension plan with 10% employer contributions.
• Private medical insurance – fully comprehensive cover for you and your family.
• Family‑friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or parenthood.
• Short‑term remote work abroad – up to 20 days per year from selected locations.
• Sustainable investing – net‑zero goal with green business investments.
• Cycle‑to‑Work scheme – up to £5,000 for bikes and accessories.