Mortgage Collections Strategy Lead

Adway Associates; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A financial services company in the UK is seeking a Mortgage Collections Strategy Specialist to lead a team and enhance customer journeys for mortgage customers in arrears. The ideal candidate will have substantial experience in mortgage collections, excellent communication skills, and strong SAS/SQL programming abilities. You will be responsible for driving credit risk strategies and ensuring compliance within regulatory guidelines while delivering exceptional customer solutions.

Qualifications

• Substantial experience of Mortgage collections with knowledge of litigation and MCOB compliance.
• Experience managing a team of analysts in a similar role.
• Ability to communicate repayment terms and policies accurately.

Responsibilities

• Manage a team of Collections strategy analysts and support their development.
• Identify improvements in the collections journey for better customer outcomes.
• Lead the design and monitoring of contact strategies for optimal customer engagement.
• Ensure compliance with legal and regulatory requirements.
• Support strategic change and ensure effective communication with stakeholders.
• Monitor business performance and recommend improvements based on risk trends.

Skills

Mortgage collections experience

SAS/ SQL programming

Exceptional communication skills

Proactive and autonomous approach

Curiosity and inquisitive nature

Team player

Job description

A financial services company in the UK is seeking a Mortgage Collections Strategy Specialist to lead a team and enhance customer journeys for mortgage customers in arrears. The ideal candidate will have substantial experience in mortgage collections, excellent communication skills, and strong SAS/SQL programming abilities. You will be responsible for driving credit risk strategies and ensuring compliance within regulatory guidelines while delivering exceptional customer solutions.