Mortgage Case Owner - Fast-Track Completions & Customer Care

Key Group; Preston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading mortgage firm in Preston seeks a Case Owner to manage customer cases from mortgage offer to completion. The role involves collaboration with solicitors, valuers, and brokers to ensure a smooth process. Ideal candidates should have strong telephony experience and excellent communication skills, are driven by targets, and focused on delivering outstanding customer service. This is an excellent opportunity to contribute to our growth while enjoying a variety of benefits including holidays, pension, and health cover.

Benefits

23 days holiday + bank holidays

Holiday purchase scheme

Development opportunities

Generous pension scheme

Health cover

Life Assurance

Qualifications

• Confident telephony experience and comfort with phone calls.
• Ability to work to deadlines and targets.
• Excellent written and verbal communication skills.

Responsibilities

• Manage a full caseload from mortgage offer through to completion.
• Collaborate with solicitors, valuers, brokers, and customers.
• Log all communication and documentation accurately.

Skills

Telephony experience

Target/KPI driven

Strong objection-handling skills

Excellent communication skills

Multi-tasking

Tools

Outlook

Word

CRM systems

Job description

A leading mortgage firm in Preston seeks a Case Owner to manage customer cases from mortgage offer to completion. The role involves collaboration with solicitors, valuers, and brokers to ensure a smooth process. Ideal candidates should have strong telephony experience and excellent communication skills, are driven by targets, and focused on delivering outstanding customer service. This is an excellent opportunity to contribute to our growth while enjoying a variety of benefits including holidays, pension, and health cover.