Mortgage Arrears Specialist - Leeds (Full-Time)

Flint Bishop Solicitors; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A legal firm specializing in debt recovery in Leeds is seeking a Customer Specialist to manage a caseload of mortgage possession claims. This full-time role involves supporting customers through various options to manage their finances and avoid possession. Applicants should possess excellent communication skills and a customer-oriented approach. The role offers competitive salary, bonuses, and opportunities for career development, amidst a supportive work environment.

Benefits

Competitive salary

Bonus potential

Great working environment

Career development opportunities

25 days holiday plus bank holidays

Options to buy & sell 1 week’s holiday

1 week’s holiday carry over

Extra day off for your birthday

Staff discounts on legal services

Social days and evenings

Qualifications

• Excellent telephone handling skills and strong communicator required.
• Previous experience in cash collection/debt recovery is advantageous.
• Ability to manage a fast-paced workload under tight deadlines.

Responsibilities

• Manage a personal caseload of mortgage possession claims.
• Handle customer queries and work to rehabilitate situations.
• Make outbound calls and assess customer affordability.

Skills

Excellent telephone handling skills

Strong communication

Previous experience in cash collection/debt recovery

Ability to work in a fast-paced environment

Time management skills

Focus on resolutions and positive outcomes

Enthusiastic and team-oriented

Job description

A legal firm specializing in debt recovery in Leeds is seeking a Customer Specialist to manage a caseload of mortgage possession claims. This full-time role involves supporting customers through various options to manage their finances and avoid possession. Applicants should possess excellent communication skills and a customer-oriented approach. The role offers competitive salary, bonuses, and opportunities for career development, amidst a supportive work environment.