Mortgage Administrator

CONNELLS GROUP; United Kingdom; On-site; GBP 25,000; Full time

Job summary

A leading mortgage services company in the UK is seeking a Mortgage Administrator to join their team in Milton Keynes. This role involves ensuring a smooth mortgage process for customers, managing high-risk cases, and providing excellent customer support. Ideal candidates should possess strong computer skills, the ability to multitask, and excellent communication abilities. Join a supportive environment with opportunities for career progression and benefits including a competitive salary and generous holiday allowance.

Benefits

Comprehensive training

Clear career progression opportunities

Generous holiday allowance

Pension scheme

Access to award-winning perks platform

Qualifications

• Fast and accurate typing skills are essential.
• Should thrive in a busy environment and multitask effectively.
• Ability to work independently with minimal supervision is necessary.

Responsibilities

• Update the MUMS system with received data.
• Respond to queries via various communication channels.
• Progress high-risk mortgage cases proactively.
• Maintain contact with all parties to complete documentation.
• Prepare cases for transfer to the On Risk and Completion team.

Skills

Strong computer skills

Excellent communication skills

Ability to multitask

Empathetic approach to customers

Innovative problem-solving

Job description

Mortgage Administrator

Join Our Team as a Mortgage Administrator!

Internally known as Mortgage Coordinator
Location: Countrywide House, Caldecotte, Milton Keynes

Are you looking for a role where you can grow, learn, and make a real impact? We’re on the lookout for a Mortgage Administrator to join our dynamic team. If you’re organised, proactive, and thrive in a fast‑paced environment, this could be the perfect opportunity for you!

What’s in it for you?

• Comprehensive training and ongoing support to help you succeed
• Clear career progression opportunities within a leading organisation
• Competitive salary: £24,250 per annum
• Generous holiday allowance: 25 days plus Bank Holidays
• Exclusive benefits: Pension scheme and access to our award‑winning perks platform

Your Key Responsibilities

As a Mortgage Administrator, you’ll play a vital role in ensuring a smooth mortgage process for our customers. Your day‑to‑day will include:

• Updating our MUMS system with data received via email or post
• Responding promptly to queries via portal, email, or phone
• Progressing mortgage cases flagged as high risk, using initiative to move them forward
• Maintaining regular contact with all parties to ensure documentation is complete
• Preparing cases for transfer to the On Risk and Completion team
• Ensuring insurance policies are placed on risk at the correct time
• Monitoring and investigating high‑risk cases
• Working to a structured daily plan to manage your pipeline effectively

What We’re Looking For

• Strong computer skills and accurate, fast typing
• Ability to multitask and stay organised in a busy environment
• A confident, outgoing team player with excellent communication skills
• Professional, empathetic approach when supporting customers
• Ability to work under pressure with minimal supervision
• Innovative problem‑solving skills and a commitment to fair customer outcomes

If you’re ready to take the next step in your career and join a supportive, forward‑thinking team, apply today!