Money Confidence Expert - Customer Banking Advisor

TSB Bank plc.; Dudley; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading banking institution in Dudley is seeking a Customer Service Consultant on a 12-month fixed-term contract. You will help customers gain confidence in banking and assist them through various channels. The role requires a strong customer service ethic and the ability to address inquiries and provide personalized support. This full-time role offers a base salary of £24,000 plus a cash allowance and excellent benefits including a pension scheme and private healthcare.

Benefits

9% cash allowance on salary

Variable Pay Award

Company pension up to 13%

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Great with people, capable of providing exceptional service.
• Flair for understanding customer needs and goals.
• Ability to assist with questions and resolve issues.
• Collaborative approach to improve customer satisfaction.

Responsibilities

• Help customers build confidence in banking.
• Respond to customer inquiries and address needs.
• Educate customers about products and services.
• Foster relationships and provide personalized support.

Skills

Exceptional customer service

Team player

Digital proficiency

Problem-solving

Job description

A leading banking institution in Dudley is seeking a Customer Service Consultant on a 12-month fixed-term contract. You will help customers gain confidence in banking and assist them through various channels. The role requires a strong customer service ethic and the ability to address inquiries and provide personalized support. This full-time role offers a base salary of £24,000 plus a cash allowance and excellent benefits including a pension scheme and private healthcare.