Money Advice Quality Lead & Technical Supervisor

Citizens Advice BANES; Ilkeston; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A community advisory service is looking for a Technical Supervisor to enhance the quality of money advice in their CEDA project. You will mentor advisers, ensuring clients receive top-tier support while developing adviser skills through constructive feedback. The ideal candidate should have a minimum of 2 years of relevant experience and strong technical knowledge. This hybrid role offers flexibility and can be based in Buxton, Chesterfield, Ilkeston, or Matlock.

Qualifications

• At least 2 years of experience in a relevant field.
• Strong technical knowledge to support quality advice delivery.
• Ability to provide mentoring and guidance to advisers.

Responsibilities

• Mentor advisers to ensure high standards of client support.
• Provide feedback to enhance adviser skills.
• Support the delivery of quality money advice through the CEDA project.

Skills

Technical knowledge

Analytical skills

Digital proficiency

Job description

A community advisory service is seeking a Technical Supervisor to support the delivery of quality money advice through their CEDA project. You will mentor advisers, ensuring clients receive high‑standard support while enhancing adviser skills through feedback and guidance.

Key qualifications include at least 2 years of experience, strong technical knowledge, analytical skills, and digital proficiency.

Based in Buxton, Chesterfield, Ilkeston or Matlock, this hybrid role offers a flexible working model.