Modern Apprentice - Customer Care Officer - ABC12492. Job in Aberdeen Education & Training Jobs

ABERDEEN CITY COUNCIL; Aberdeen City; On-site; GBP 17,000 - 22,000; Full time

Job summary

A local government organization in Aberdeen is seeking a Modern Apprentice to support customer service operations. The role involves assisting with various tasks while gaining valuable experience in customer care. Candidates should have good communication and numerical skills, ideally from qualifications or relevant work experience. This is a full-time position offering the opportunity to learn and grow within the organization.

Benefits

Flexible working options

Opportunities for training and development

Qualifications

• Minimum good written/numerical skills from qualifications or experience.
• Demonstrated understanding and following of instructions.
• Ability to grasp new topics quickly and communicate effectively.

Responsibilities

• Support and assist in customer service operations.
• Handle customer inquiries in a friendly manner.

Skills

Written communication skills

Numerical skills

Customer service skills

Ability to follow instructions

Self-motivated team player

Effective communication

ICT proficiency

Education

Standard Grades/National 4 qualifications

Tools

Microsoft Office

Job description

Overview

Job Purpose: The postholder will support and assist with a variety of tasks and projects in the Customer Service Operations team that will widen their knowledge and experience in this service area, alongside completing a Modern Apprenticeship framework. The postholder will assist in the smooth running of functions pertaining to customer service frontline teams, maintaining a consistently high level of customer care. Dealing with customer enquiries in a helpful and friendly manner.

Location: Marischal College, Broad Street, Aberdeen

Duration: Fixed Term, Full Time

Apprenticeship and Eligibility

The Modern Apprenticeship Programme is targeted at building our workforce of the future. Funding for training is available for applicants aged 16-19 and 20-24 (depending on the framework) and for disabled and care-experienced applicants between the age of 16-29. Please ensure, if you are applying for a Modern Apprentice post, that you meet one of these criteria.

Pre-employment / PVG

Roles that require PVG Membership must meet the cost of the PVG membership.
This applies to roles with a full-time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 11 and above – currently £31,505 per annum / £17.31 per hour). The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee's first FULL month’s salary payment.

Qualifications and Skills

The postholder needs to hold as a minimum: Good written/numerical and/or Customer Service skills gained through either Standard Grades/National 4 qualification(s) or relevant work experience.

The postholder is able to demonstrate:

• Ability to understand and follow instructions
• Self-motivated team player
• Ability to grasp new topics quickly on a self-taught basis
• Ability to communicate effectively, including non-verbal, verbal and written forms of communication
• Ability to use ICT systems and programmes, such as Microsoft Office

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation, meaning many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@ .

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a gold award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@ . We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:

• have a disability as defined by the Equality Act 2010 (all jobs)
• looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots aged 16-24 and are applying for any apprenticeships

Please note that eligibility to work in the UK is dependent on legal status and all applicants must have the right to live and work in the UK.

Further information can be found at