Mobility Technical Specialist

Volkswagen Group; Little London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company is seeking a Mobility Technical Specialist to implement their mobility strategy within the Rent-A-Car business in Milton Keynes. The role involves delivering technical support, managing high-severity issues, and collaborating on development initiatives to meet commercial objectives. Key benefits include a hybrid work model, a 10% discretionary bonus, and private medical insurance after probation. The candidate should have strong application support experience and confidence in data analysis.

Benefits

Discretionary 10% on-target bonus

Employer pension contribution of 9%

Private medical insurance after probation

Access to professional development programs

Qualifications

• Provide second-level application support and manage queries.
• Serve as a key contact for high-severity incidents.
• Collaborate on new development initiatives.

Responsibilities

• Deliver the mobility roadmap for the Rent–A–Car business.
• Document user stories in Jira and understand deployment processes.
• Support system testing and provide weekly progress updates.

Skills

Second-level application support

Experience with APIs

Data analysis

Agile tools (e.g., Jira)

Triage support

Job description

Mobility Technical Specialist - Milton Keynes. HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Fixed Term Contract Until January 2027. CLOSING DATE: 25/12/2025. We reserve the right to close the advert earlier if we receive a high volume of applications. We’re looking for a Mobility Technical Specialist to drive the successful implementation of our mobility strategy by delivering the mobility roadmap, integrating systems, and supporting development initiatives within our Rent‑A‑Car business. This role optimises internal workflows and ensures commercial objectives are met. Act as a technical expert for Rent‑a‑Car systems, translating complex technical and business issues into clear, actionable solutions for all audiences.

Responsibilities

• Provide second‑level application support, manage queries, bugs, and change requests, and document user stories in Jira while understanding deployment processes.
• Serve as a key contact for high‑severity incidents, ensuring minimal disruption and escalating where necessary to the Mobility Quality and Change Manager. Validate that changes are correctly deployed to production, communicate updates to stakeholders, and support new system developments and annual process reviews.
• Collaborate on new development initiatives, ensuring alignment with strategic objectives and commercial priorities.
• Provide weekly progress updates on technical development, support system testing, and assist with test scenario identification.
• Background in triage or first/second/third‑line support.
• Experience with APIs, integrations, and agile tools (e.g., Jira).
• Confident in data analysis and making technical recommendations.

Benefits & Compensation

• Discretionary 10% on‑target bonus (based on personal and Group company performance).
• Pension: Employer pension contribution of 9% (based on employee contribution of 3%).

Car Schemes

• Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance.
• Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Additional Benefits

• From day 1, we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), and other salary sacrifice options including a will writing service and cycle‑to‑work (subject to scheme restrictions).
• Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions), and during our annual benefit window you can purchase critical illness cover and dental cover.
• You will have access to LinkedIn Learning via our Degreed platform and a host of professional development programmes and opportunities to build your technical and soft skills.

Diversity, Equity & Inclusion

Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self.

Immigration Status

This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.