Minibar Attendant - In Room Dining - Jumeirah Carlton Tower

Jumeirah Carlton Tower; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury 5-star hotel in London is seeking an In Room Dining Minibar Attendant to ensure timely and accurate delivery of guest orders. The ideal candidate will have prior experience in a similar role, showcasing excellence in service and attention to detail. Responsibilities include managing orders efficiently, offering personalized service, and communicating effectively with the kitchen and guests.

Benefits

Supportive work environment

Learning & Development opportunities

Colleague discounts on food and beverages

Health care and insurance benefits

Competitive salary and service charge

Extra holiday for significant birthdays

Dry cleaning of uniform

Meals on duty

Qualifications

• Experience in a 5-star hotel with high-end service standards.
• Ability to interact professionally with guests.
• Capability of handling multiple orders in a fast-paced environment.

Responsibilities

• Manage and process guest in-room dining orders efficiently.
• Provide personalized service to exceed guest expectations.
• Ensure accurate communication with the kitchen for timely orders.

Skills

Previous experience in a similar role

Excellent communication skills

Exceptional organizational skills

Attention to detail

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury.

The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.

About the Job:

An opportunity has arisen for an In Room Dining Minibar Attendant to join the In Room Dining Team in Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• Efficiently manage and process guest in-room dining orders, ensuring accuracy and timely delivery of high-quality food and beverage items.
• Provide personalized and attentive service to guests, addressing their preferences and special requests with a focus on exceeding expectations.
• Coordinate closely with the kitchen, ensuring smooth communication to guarantee accurate and timely preparation of in-room dining orders.
• Maintain a thorough understanding of the hotel's room service menu, including food and beverage options, and communicate effectively with guests to assist in their selections.
• Handle guest inquiries and concerns promptly, demonstrating a proactive and solutions-oriented approach to ensure guest satisfaction.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a similar in-room dining or food and beverage role within a luxury 5-star hotel, showcasing a strong understanding of high-end service standards.
• Excellent communication skills, with the ability to interact professionally and courteously with guests, taking and processing orders with attention to detail.
• Exceptional organizational and multitasking skills, capable of handling multiple orders and requests simultaneously in a fast-paced environment.
• Attention to detail in delivering in-room dining orders, ensuring accuracy in presentation and adherence to guest preferences and dietary requirements.

About the Benefits:

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty