Midwifery-Led Pathway Administrator

UNIVERSITY HOSPITAL SOUTHAMPTON NHS FOUNDATION TRUST; Southampton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare institution in Southampton is looking for an experienced administrator to join their midwifery-led pathway administration team. This role involves processing referrals, organizing appointments, and supporting communication with patients. The ideal candidate will have a background in customer service, knowledge of administrative procedures, and familiarity with Microsoft M365 software. Flexibility in working hours and the opportunity for some home working after training are available.

Qualifications

• Good standard of secondary education with literacy and numeracy skills.
• Level 3 qualification in administration/customer service or equivalent experience.
• Experience as an administrator or secretary in a customer-focused environment.

Responsibilities

• Process referrals and organize appointments with a midwife.
• Provide portal access to the BadgerNet system.
• Support telephone appointment queries and stock ordering.

Skills

Microsoft M365

Customer service experience

Decision-making skills

Education

Level 3 qualification in administration/customer service

Secondary education with GCSE pass level

Job description

Overview

We have an opportunity for an experienced administrator to join our small and friendly established midwifery-led pathway administration team. The team supports the smooth running of our admin‑led self‑referral pathway for women and birthing people who self‑refer into the Maternity Service at the start of their pregnancy journey via the online BadgerNet system.

Responsibilities

• Process the referrals received and organise the initial booking appointment with a midwife.
• Provide portal access to the BadgerNet system for women and birthing people.
• Support telephone appointment queries and stock ordering on the Oracle Procurement System for community midwifery teams.
• Work within key gestation timeframes to ensure timely appointments are made.
• Maintain general administration tasks and support the overall efficiency of the service.

Candidate Profile

We are looking for a dedicated, flexible individual who will demonstrate a supportive, caring and empathetic approach to women, birthing people and families accessing our service. You will be a team player, with proven experience in a fast‑paced service, able to embrace fresh ideas and engage with change positively. A good familiarity with Microsoft M365 software, including MS Teams, is a must.

Qualifications

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent.
• Level 3 qualification in administration/customer service or equivalent experience, OR Level 2 vocational qualification and equivalent experience.
• Experience as an administrator or secretary in a customer-focused environment.
• Ability to use judgment to make decisions to solve problems/enquiries, including non‑routine and not straight‑forward ones.
• Knowledge and experience of secretarial or administrative procedures.

Desirable Criteria

• Knowledge of medical terminology.
• Courses/further study demonstrating evidence of personal development.
• Vocational Level 3 qualification in administration/word processing/typing or equivalent experience.
• Diploma level qualification or equivalent experience.
• Experience as a medical or patient‑services secretary linked to a clinical service.
• Proficiency in the use of all hospital computerised patient systems.
• Experience in understanding and analysing patient pathways.
• Knowledge of local and national targets relating to RTT and cancer pathways, Patient First, Working Together and Always Improving.

Working Hours

The role is based within the Princess Anne Hospital, Monday – Friday, with flexibility around working hours and the opportunity for some home working once trained.