Mid-Level UX Researcher: Customer-Driven Digital Wealth

JPMorgan Chase & Co.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading digital wealth manager in Greater London is seeking an experienced Researcher to enhance product development through user insights. This role involves prioritizing research projects, leading user research strategies, and advocating for customer needs within the product team. Ideal candidates possess strong critical thinking, communication skills, and a relevant degree. Experience in financial services is preferred but not mandatory. This is an opportunity to contribute to a user-centered approach in one of the UK’s largest digital wealth management firms.

Qualifications

• Desire to join a fast-paced research team.
• Experienced in exploratory and evaluative research methods.
• Passion for championing customer experiences.
• Strong problem-solving abilities in ambiguous situations.
• Ability to present research insights effectively.

Responsibilities

• Work with Design and Product teams to prioritise research.
• Lead and advise on research plans and strategies.
• Conduct generative and evaluative research.
• Present user research findings to the organisation.
• Support best practices in research methodologies.

Skills

Exploratory research methods

Evaluative research methods

Critical-thinking skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field

Job description

A leading digital wealth manager in Greater London is seeking an experienced Researcher to enhance product development through user insights. This role involves prioritizing research projects, leading user research strategies, and advocating for customer needs within the product team. Ideal candidates possess strong critical thinking, communication skills, and a relevant degree. Experience in financial services is preferred but not mandatory. This is an opportunity to contribute to a user-centered approach in one of the UK’s largest digital wealth management firms.