Microsoft Dynamics Functional Lead - Senior Manager

WeAreTechWomen; City Of London; Hybrid; GBP 90,000 - 115,000; Full time

Job summary

A leading technology consulting firm in the UK is seeking a Microsoft Functional Lead - Senior Manager to manage high-level client engagements, drive business strategies, and oversee the implementation of Microsoft solutions. This role requires strong leadership skills, experience in Microsoft Dynamics, and the ability to collaborate effectively with clients to deliver transformational services. Join a dynamic team at the forefront of technology and customer experience innovation.

Benefits

30 days of leave plus volunteering days

Flexible work policies

Private healthcare insurance

Pension plan with financial support

Career Development opportunities

Qualifications

• Experience leading cross-functional delivery teams.
• Ability to originate and commercialise new work to clients.
• Experience with customer engagement platforms.

Responsibilities

• Advise and coach senior/executive stakeholders.
• Develop and deliver business cases for Microsoft transformation projects.
• Ensure successful implementation of Microsoft solutions.

Skills

Hands-on experience with Microsoft Dynamics 365

Strong analytical skills

Communication and collaboration skills

Leadership skills

Agile methodology experience

Education

Relevant Microsoft certification

Tools

Microsoft Dynamics 365

Power Platform

Job description

Overview

Microsoft Functional Lead - Senior Manager

London, Manchester, Edinburgh

Accelerate your career in a dynamic and innovative digital marketing agency that’s redefining how organizations connect with stakeholders and deliver value. Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of Song Service, you’ll support a portfolio spanning health services, government agencies, education, and public sector institutions. Help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent, and help drive impactful change for some of the world’s most mission-driven institutions.

As a team:

Song Service provides services to champion the customer by helping businesses build relevant and significant relationships and interactions with their customers — B2B and B2C.

The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office.

Responsibilities

• Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises
• Work with famous brands and household names
• Support clients to define a customer-first mindset, helping them shape their business and operating models
• Redefine customer journeys and personalise interactions to create significant and consistent experiences
• Be at the forefront of physical and digital engagement models to give their customers a seamless service model
• Re-invent the customer ecosystem as products/services spread across organisations
• Learn about the latest trends in customer data and experience and utilise this data to maximise value from customer interactions
• Understand how to shape and deliver transformational solutions for clients who are seeking to better understand their customers and engagement with products and services
• Opportunity to deepen practitioner knowledge in areas such as GenAI and human-centred design
• Shape and help deliver integrations of cloud-based customer platforms (e.g. Microsoft Dynamics, Salesforce, AWS)
• Collaborate with high-performing individuals across Accenture’s Global Network

You'll learn, grow and advance in an innovative culture that thrives on shared success, innovative thinking and boundaryless opportunities to drive your career.

If you’re looking for a challenging career in a vibrant environment with access to training and a global network of specialists, this is the role for you.

Role: Microsoft Functional Lead Senior Manager

• Be the face of Accenture to the client in your Microsoft engagements, working with senior/executive stakeholders to advise, challenge and coach as needed
• Cultivate trust-based relationships with senior/executive clients to grow the Accenture Microsoft business
• Drive new Microsoft business in terms of strategy, relationships and identifying growth opportunities
• Be a people leader, creating an environment your people want to work in, and managing day-to-day work and performance of your team
• Lead teams to collaborate with our clients to understand their business needs and requirements
• Drive the development of visions and business cases for transformation projects, highlighting the strategic value of Microsoft technologies
• Support your teams to design and implement Microsoft-specific solutions with Microsoft Dynamics 365, including Dynamics 365 Contact Centre, Power Platform (Power BI, Power Apps, Power Automate), and Azure services to streamline processes, enhance data insights, and enable personalized interactions
• Be accountable for the implementation of our solutions, owning project timelines and resources; ensure milestones and client governance are met
• Champion Microsoft’s AI-driven capabilities such as Copilot, Azure AI, and ML capabilities to enhance customer experience, business processes and decision-making
• Be a thought leader, sharing knowledge within the Accenture ecosystem to grow platform capability

Qualifications

We are looking for experience in the following skills:

Senior Managers generally spend much of their time on client projects and are responsible for managing the development and delivery of high-quality technical/business solutions. You’ll be expected to support and lead business development opportunities at existing or prospective clients, providing support to MDs and wider sales teams. The most important thing is the right attitude: contribute to our community and clients as practitioners, think analytically to solve problems, and develop yourself and others with a big-picture understanding of customer service trends.

As well as the above, you should have experience in one or more of the following areas:

• Hands-on experience with the Microsoft platform, particularly Dynamics 365 including Dynamics 365 Contact Centre
• Strong analytical skills for translating business and technical requirements into innovative solutions
• Experience in articulating solution value and business case creation
• Ability to design technical solutions or customer journeys utilising Microsoft technology
• Experience in agile environments using Scrum or Kanban
• Strong communication and collaboration skills, with experience in senior stakeholder management
• Relevant Microsoft certification in Dynamics 365, Azure or Power Platform (preferred but not essential)
• Ability to operate at all stages of a project lifecycle, managing risks and working with senior stakeholders
• Experience leading cross-functional, large delivery teams, managing timelines and resources
• Strong interpersonal skills to influence senior/executive stakeholders and be a trusted adviser
• Strong leadership skills with line management experience
• Ability to originate, propose and commercialise new work to clients
• Experience with deal economics of professional services work

Set yourself apart:

• Experience in owning and managing business outcomes
• Microsoft certifications in Dynamics 365, Azure or Power Platform
• Strong grasp of customer engagement platforms, CRM, CaaS, Chat or AI
• Experience implementing Dynamics 365 for Service at a large organisation
• Demonstrated ability to assess the impact of transformations on operating models

What’s in it for you

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• 30 days of leave per year plus 3 extra volunteering days
• Family-friendly and flexible work policies
• Attractive pension plan with financial wellbeing support
• Private healthcare insurance plan and Mental Wellbeing support
• Employee Assistance Programme, Career Development and Counselling
• A range of generous Parental Leave offerings

Flexibility and mobility are required to deliver this role, with time onsite at client sites as needed. Some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities is expected; Accenture will be flexible to support work/life needs.

Accenture is an equal opportunities employer and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, sexual orientation, gender identity, or expression. #LI-EU

Locations
London, Manchester

Additional Information

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis protected by law.

Accenture is committed to providing veteran employment opportunities and to recruiting a diverse workforce. Read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We deliver technology and human ingenuity to drive positive change. Our more than 775,000 colleagues help stakeholders reinvent and succeed. We foster an inclusive environment and provide opportunities to grow skills and experiences. We’re proud to be recognized as a World’s Best Workplace.