Mercedes-Benz Service Consultant

Sytner; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive group in Greater London is seeking a motivated Service Consultant to join their team. The ideal candidate will ensure outstanding customer care, act as a bridge between customers and the workshop, and provide advice on products and services. Experience as a Service Advisor in the automotive industry is essential. This role offers flexible working patterns and an industry-leading benefits package, including enhanced holiday entitlement and career development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry‑leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Service Advisor experience within the automotive industry is a minimum requirement.
• Strong customer service background to ensure high levels of customer satisfaction.
• Willingness to learn and progress with training provided.

Responsibilities

• Provide outstanding customer care as a Service Consultant.
• Inform and consult customers on vehicle servicing and keep them updated.
• Liaise with technicians and workshop control about vehicle statuses.

Skills

Customer service

Organizational skills

Attention to detail

Tools

Kerridge

Job description

About the role

We have an excellent opportunity available for a motivated Service Consultant to join our team at Mercedes-Benz of Colindale.

As a Mercedes-Benz Service Consultant, you will provide outstanding customer care and be the vital link between our customers and the workshop.

You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians / workshop control about vehicle statuses and ensure that vehicles will be ready on time.

You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Mercedes-Benz Service Consultants work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

We're looking for applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in‑house Learning & Development team and outstanding manufacturer courses run by Mercedes‑Benz to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.

Working knowledge of Kerridge would be advantageous, but not essential.

When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role.

Why Sytner?

Sytner Group are delighted to provide an industry‑leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme

One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please