Mental Health Patient Transport Assistant Preston and Salford

UK Event Medical Services (UKEMS); Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of ambulance services is seeking a Mental Health Patient Transport Assistant in Manchester. This role involves transporting patients with mental health needs, requiring strong interpersonal skills and the ability to handle sensitive situations. Candidates must have a full clean driving license and be flexible regarding working hours. Comprehensive training and support will be provided, along with a competitive salary and benefits.

Benefits

Company Pension Scheme

28 days holidays pro rata

Comprehensive induction and ongoing training

Uniform / PPE provided

Qualifications

• Physical ability to lift at least 70kgs with assistance.
• Proven ability to handle sensitive situations professionally and tactfully.
• Experience working in a public-facing role requiring clear communication.

Responsibilities

• Greet and engage with patients who may be reluctant to travel.
• Deescalate situations when patients show agitation.
• Maintain vehicle and equipment cleanliness and readiness.

Skills

Physical strength

Interpersonal communication

Crisis management

Job description

Job Title

Mental Health Patient Transport Assistant, Manchester

To be considered for this post you will need to be available for a 2 week training course. Dates to be Confirmed.

Job Type

Permanent

Location

Based – Salford or Preston Base

Pay

£13ph

Benefits

• Company Pension Scheme
• Holidays – 28 days pro rata
• Hours – 40 hours per week. Rolling 4 days on, 4 days off.

Operating from 6 UK bases, UK Event Medical Services is recognised as one of the UK’s leading providers of independent ambulance services and healthcare logistics. Offering a full range of services (largely to the NHS) including Non-Emergency Patient Transport Services, High Dependency Patient Transfers (Urgent Care) and Secure Patient Transport. We are recognised providers in our industry and committed to delivering a patient and client‑focused approach to everything we do.

About UKEMS

https://ukeventmedical.uk/

Our Secure Patient Transport Team seek new colleagues....

• The team operates nationally covering 24-hours, 365 days a year.
• We provide an urgent response solution for the transportation of patients being detained under the Mental Health Act or Mental Capacity Act, namely individuals who have a range of mental health/behavioural disorders including Learning Difficulties, Autism and Asperger’s, Dementia and Psychosis.
• We work in partnership with NHS Trusts, Mental Health Trusts and private hospitals.
• Our transfer journeys include to and from hospitals and secure mental health facilities, prisons, police stations, home addresses, court appearances plus other psychiatric settings.

The Job

This is no ordinary job and requires a special person to undertake a wide variety of duties.

Responsibilities

• Greet a patient who may be reluctant to travel using your powers of persuasion to encourage the patient to engage with you.
• Deescalate a situation when a patient shows signs of being agitated.
• Reassure a confused patient who requires understanding.
• Instil confidence in a patient who may be frightened.
• Treat all patients with dignity and respect any cultural and/or religious beliefs.
• Communicate effectively with a wide range of individuals including your team members, medical professionals and the general public.
• React quickly to potentially dangerous situations where health and safety may be compromised.
• Work within the strict parameters of the law regarding movement of mentally ill individuals.

What You Will Do

• Maintain a high standard of vehicle and equipment serviceability, cleanliness and permanent readiness. Carry out daily vehicle checks.
• Drive allocated vehicles in non-emergency conditions.
• Provide a transfer that is both a smooth and comfortable experience for patients and non-detrimental to the patient’s condition.
• Use a handheld device/tablet to update the control centre regarding your patient’s journey.

What’s in it for you?

• A comprehensive 2 weeks induction and training course including best practice surrounding the transfer of patients in accordance with the Mental Health Act.
• On‑going training and development with the opportunity to acquire additional recognised qualifications throughout your career with UKEMS.
• All required training paid for, both in terms of course fees and salary while training.
• The opportunity to work for a successful company established over 20 years ago currently employing approximately 300 staff. As we continue to grow one of our key aims is to maintain a “family feel” within the business where all employees feel recognised, valued and appreciated.
• Uniform / PPE provided.
• Feel‑good factor! This is a rewarding role creating real job satisfaction.

About You

• Physical ability, this post is physically demanding. You must be able to lift together with a colleague a minimum of c 11 stone / 70kgs.
• Proven ability to handle sensitive situations professionally, assertively and tactfully.
• The ability to work under pressure and as part of a team.
• You will have worked with the public in a role that required communicating clearly in a style and tone that engages your audience.

Applicants Must Be

• Have a full clean driving licence.
• Flexible regards working hours, prepared to work unsociable hours, weekends, and public holidays and throughout the night.

This position is eligible for an enhanced DBS check.