Mental Health Duty Coordinator

NHS; Wolverhampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national healthcare provider is seeking a Mental Health Duty Coordinator in Wolverhampton. The role involves managing referrals and providing support to clinical teams. You need strong organizational and communication skills and a degree in mental health interventions. This opportunity offers a chance to work in a multi-disciplinary environment with a focus on patient care.

Qualifications

• Degree or equivalent qualification in delivery of mental health interventions.
• Evidence of continued professional development.
• Counsellor level 5 is required.

Responsibilities

• Accept referrals and decide on suitability.
• Act as a point of contact for professionals and service users.
• Support staff with triage, treatment, and access to secondary care.

Skills

Organisational skills

Communication skills

Interpersonal skills

Negotiation

Conflict management

Education

Degree in mental health interventions

Professional registration with governing body

Job description

Go back Black Country Healthcare NHS Foundation Trust

Mental Health Duty Coordinator

The closing date is 18 September 2025

Wolverhampton Talking Therapies offers interventions for Depression and anxiety disorders. As a service we consistently excel with above average moving to recovery rates, positive client feedback and exceptionally high job satisfaction from our team. We are currently looking to appoint a Duty Coordinator to provide support and guidance, to the clinical and admin team.

Excellent, organisational and communication skills are essential, with the ability to work well under pressure. You must be a team player and able to cope with conflicting demands. You will have the ability to use your own initiative, possess problem solving skills and you must be professional and flexible where required. You must possess excellent attention to detail, have a working knowledge of GDPR and confidentiality, plus the confidence to work efficiently and competently.

If you enjoy a challenge and feel you have the necessary skills to contribute to our friendly team, we would like to hear from you.

For further information, please contact Iaysha Nagar (Service Manager) on 0800 923 0222.

Main duties of the job

As Duty Coordinator, you will accept referrals into the service and make decisions on the suitability of those referrals. Establishing a pathway for referrers and patients, you will act as a point of contact for external professionals and service users when they are seeking help or advice.

The post-holder will be expected to contribute to the development and maintenance of the service and meet performance standards for output and clinical outcomes.

The Duty Coordinator is not expected to carry a caseload of clients, and will instead support staff to work with IAPT-appropriate cases for which they have received suitable training. The post is suitable for Mental Health practitioners from multiple professions (e.g. Nursing, Mental Health Therapists, Psychology).

About us

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

Across the whole of the region we provide:

• Adult and older adult mental health services
• Specialist learning disability services
• CAMHS

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

Job responsibilities

Some of your main duties will include:

Supporting staff with queries regarding triage, treatment, andaccess to secondary care if required.

Triaging referrals entering the service via the Talking Therapies self-referral portal or from otherprofessionals.

Supporting the admin team with client/Duty queries.

Working as a referral coordinator within Talking Therapies, being the first point of contact for patients presenting with mental health problems.

Managing triage referrals and make clinical decisions about appropriate services.

Recognising the signs of abuse/safeguarding concerns and taking appropriate action, being aware of statutory and local procedures.

Person Specification

Qualifications

• Degree or equivalent qualification / experience in delivery of mental health interventions.
• Evidence of continued professional development.
• Counsellor level 5
• Professional registration with governing body.

Experience

• Working within a multi-disciplinary team.
• Working in a mental health team and assessing risk.
• Partnership working both multi-agency and multi-disciplinary.
• Triaging referrals and making clinical decisions about appropriate services.
• Supporting staff in the day to day provision of clinical services.
• oExperience of collaborative working across agencies and professional disciplines.

Knowledge

• Knowledge of assessment applicable to a range of mental health needs.
• Ability to assess risk and identify opportunities for risk mitigation.
• Knowledge of safeguarding and action to take if you suspect an individual is at risk.
• Knowledge and Understanding of equal opportunities legislation and policies.
• Knowledge of latest evidence-based practice and NICE guidance, for supporting individuals with mental health needs.

Skills

• Excellent interpersonal skills including negotiation and conflict management.
• Evidence of effective organisational skills.
• Evidence of maintaining accurate and contemporaneous record keeping.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Black Country Healthcare NHS Foundation Trust