Membership Coordinator

Volunteer Centre; Leeds; Hybrid; GBP 12,000; Part time

Job summary

An organisation in community engagement is seeking a Membership Coordinator to enhance and manage their membership base. Candidates should possess excellent communication and organisational skills, along with experience in customer engagement. The role involves improving membership processes and ensuring a high-quality experience for members. A salary of £27,431 pro-rata with flexible working hours is offered.

Qualifications

• Track record of growing a membership base or a wide supporter base.
• Experience writing content for promotional materials or web content.
• Ability to manage membership payments and database records.

Responsibilities

• Develop and improve membership offerings.
• Lead all membership processes from joining to renewals.
• Serve as the primary contact for membership enquiries.

Skills

Excellent communication skills

Highly organised

Proactive problem solving

Adaptable and resilient

Experience in a customer-facing role

Education

Permaculture design course (or equivalent understanding)

Tools

CiviCRM

Google Suite

Job description

Are you passionate about growing a community of people that can help make positive change in the world? Do you love learning about what people are doing and finding ways to get people involved? Do you have excellent communication and administrative skills and like helping find solutions when problems arise? Are you very organised and have a good eye for detail?

If so, please do apply for this key role within the Permaculture Association.

At the Permaculture Association our members are at the heart of what we do. They are a diverse group of people who are making positive changes that help address the big issues of our time. They run permaculture projects at all scales, from small home gardens to large farms. Many also teach permaculture and support learners. We are committed to providing them with the best possible membership experience which is why we are now seeking a Membership Coordinator.

The Membership Coordinator will engage with our members and lead the operational delivery of all membership related tasks making sure that our members receive top quality service. It is a varied role with outward facing elements engaging with members and the wider public. This means we are looking for someone with outstanding communication skills who is confident engaging with people from all different backgrounds.

Job Purpose: To grow and diversify the Permaculture Association’s membership base, provide members with an excellent experience, and increase retention.

Main tasks and responsibilities:

• Develop our membership offer- reviewing and improving the current offer to grow the membership and ensuring we have an exciting ‘term-time offer’ for current and future terms (Autumn / Spring / Summer rolling)
• Lead delivery of all membership processes from joining, renewals and lapsed membership follow-up
• Serve as the primary contact for all membership enquiries, ensuring members receive timely and appropriate responses
• Manage and improve records on our membership database (CiviCRM) so data can be used for supporting membership engagement
• Processing membership payments
• Establish and conduct a regular schedule of testing membership payments
• Build and maintain good relationships with members
• Contribute to the work on Justice, Equity, Diversity, Accessibility and Inclusion (JEDAI), helping develop our membership to become more inclusive
• Develop processes for better tracking of data in our membership database, using data to improve membership outreach
• Tracking key membership statistics and review member feedback, and preparing quarterly reports for the Board
• Providing information for annual budget and monitor expenditure.

Person specification:

• Track record of growing a membership base or a wide supporter base
• Excellent communication skills, able to communicate clearly both orally and in writing
• Permaculture design course (or equivalent understanding of, or practical permaculture experience)
• Experience using a CRM platform (knowledge of CiviCRM would be an advantage)
• Highly organised, able to prioritise competing demands and good attention to detail
• Proactive approach to problem solving, applying analytical thinking
• Able to work within constraints – budget, time, website functionality.
• Excellent digital skills including use of google suite (or equivalent) and spreadsheets
• Adaptable and resilient
• Experience in a customer-facing role
• Experience writing content for promotional materials, web content or short articles

Key Information:

• Salary: £27,431 pro-rata; equivalent to £11,120 per annum
• Hours: 15 hrs per week which can be worked flexibly over a minimum of 3 days
• Contract: Permanent
• Responsible to: Chief Executive Officer
• Location: Leeds office and/or Home working

The Permaculture Association is a worldwide leader in permaculture education, providing high-quality, trusted and transformative education. We are committed to making sure our organisation is inclusive, diverse and anti-racist, and one that recognises and truly values individual differences and identities.

As an inclusive employer and membership organisation, we want our staff team to better reflect the communities in which we live and work. People from communities that experience discrimination on the basis of race, ethnicity or immigration status; sexuality or gender; age; socio-economic status; or disability are actively and especially encouraged to apply.

The deadline for applications is 23:59 p.m. Sunday 5th October, 2025