Membership Administrator

Jaguar Enthusiasts' Community; Remote; GBP 80,000 - 100,000; Part time

Job summary

A leading automotive community seeks a Membership Administrator to manage renewals and recruit new members. This home-based role requires excellent communication and administrative skills, with a focus on KPIs and flexibility in hours. Interacting with members aged 20 to 90, the administrator will handle follow-ups via phone and email, supporting the community's growth through various recruitment channels. Some evenings and weekend hours may be required, offering an incentive plan for recruiting members.

Benefits

Flexible working hours

Incentive plans for recruitment

Opportunity to attend trade shows

Qualifications

• Be outgoing with a professional but lively personality.
• Self-motivated and capable of working independently.
• IT literate for using our CRM system and Microsoft Office.

Responsibilities

• Ensure monthly membership renewals are processed.
• Follow up with members via phone and email for renewals.
• Recruit new members through various channels.

Skills

Working to KPIs and targets

Initiative in follow-up calls/emails

Outgoing personality

IT literate (Microsoft Office)

Self-motivated and independent work

Familiarity with member-based organizations

Job description

Company Description

Since December 1984 the Jaguar Enthusiasts' Club has grown to become the world's leading Jaguar car club. Serving over 14,000 members worldwide, the club offers a vibrant community, expert technical advice, exclusive discounts with Jaguar specialists, and remarkable experiences. Known for its dedication to supporting enthusiasts, the Jaguar Enthusiasts' Club is a hub for all things Jaguar, providing valuable resources and fostering connections among like-minded individuals.

Role Description

Our existing members renew their membership annually mainly via direct debit, we require an administrator to ensure renewals have taken place each month and follow up any renewals that have not automatically been processed via direct debit. This will involve telephone calls as well as email follow up to the member to renew their membership.

The majority of these members are located in the UK, we also have members renewals throughout Europe which will require follow up via email. Our magazine is only printed in English, hence the European calls / emails will also be in English. No foreign language skills are required, although speaking another language would be an advantage.

Recruitment of new members will also form part of your role via social media posts through the various channels we send out information, direct enquiries via email or phone, previous members to contact about renewal, trade exhibitions and development of other channels to recruit new members.

All our members and enquiries share the common interest of being Enthusiasts of Jaguar motor cars. There is no cold calling involved; your focus is on the 3Rs of our membership: Recruitment / Retain / Renewal from our existing Customer Relationship Management (CRM) database.

This is a home based role with flexible hours. Our main office is in Bristol, but it’s not important where you are located in the UK; it’s your membership recruitment and administrative skills we require. An incentive plan for recruiting new members, renewal of lapsed memberships and growth of our membership is in place with a number of incentives to the membership for you to use.

We are looking for :

• Be used to working to KPIs and targets for renewals.
• Working under your own initiative to follow up calls / emails for membership.
• Be outgoing with a professional but lively personality to speak to members about their renewals, our members range for in their 20’s through to their 90’s!
• IT literate for using our CRM system and the normal Microsoft Office suite of application – Outlook / Word / Excel.
• Home based monitored role via IT based systems. Flexible hours working which will involve evening and Saturday calls to the membership database, this could suit school hours and does not need to be 09.00 to 05.00.
• A working week will include some evenings and Saturday mornings due to some of our members being at work during the day, we base your working week on 30 hours per week.
• We do attend a number of trade shows and exhibitions throughout the UK for meeting members and recruitment of new members, optional you could also attend these exhibitions with the rest of your colleagues which normally take place over a weekend.
• Self-motivated and capable of working independently in a remote setting.
• Familiarity with member-based organizations or clubs is desirable.