Member Relations Director

BRITISH MEDICAL ASSOCIATION; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading medical association in London is seeking a Director of Member Relations to lead membership support efforts and oversee important organizational strategies. This role demands extensive leadership experience within a trade union or membership organization. Responsibilities include supporting team members and driving the association’s strategic objectives while fostering collaboration across various levels. Competitive benefits and a supportive working environment are provided.

Benefits

30 days holiday plus bank holidays

Double matching pension contributions

Onsite gym and subsidised café

Access to a 24/7 Employee Assistance Programme

Discounted legal services

Flexible benefits and discounts

Season ticket loan after probation

Qualifications

• Extensive senior level strategic and operational leadership experience required.
• Strong alignment with the BMA’s values and behaviours.
• Success in managing and motivating large teams.

Responsibilities

• Lead a team in membership representation and support.
• Ensure effective collaboration between staff and members.
• Support delivery of the BMA's five-year strategy.

Skills

Empathy with medical profession

Stakeholder management skills

Change management experience

Leadership experience

Understanding of health policy

Education

Experience in a trade union or membership organisation

Job description

About the BMA

The British Medical Association (BMA) is the trade union and professional body for doctors and medical students in the UK.

We ensure that doctors and medical students have the resources and support to fight for improvements in the workplace and in medical practice for the benefit of ourselves, our patients and a healthier society.

Join the BMA at a crucial time for doctors and the NHS and be part of a team, working with members, to achieve better pay and conditions for the profession.

About the role

We are seeking a Director of Member Relations to lead approximately 200 colleagues in supporting the organisation, training, representation, recruitment and retention of medical students and doctors across England. This role also has oversight of our legal support for member employment cases as well as our membership records, pensions, employer advisory service and support teams.

This is an exciting time to take on this role. In recent years we have supported nationally elected representatives and local members to help the BMA to grow to our highest membership levels, beat ballot turnout records and fight for fair pay and conditions.

The successful candidate will ensure a collaborative approach between the Member Relations Directorate staff and BMA representatives, members, other directorates and across the four UK nations. They will also play a key role as a member of the BMA senior leadership team, delivering the BMA’s newly approved five-year strategy – organising to win, campaigning to influence, enabling success. The appointee will be required to support the implementation of this strategy and the accompanying organisational design work to deliver it.

This is a great opportunity to lead the Directorate; working in co-production with BMA representatives and members to continuously improve the support we provide to doctors and medical students, on an individual and collective basis, at local, regional and national level.

To be successful as a Member Relations Director you will have

• Extensive, senior level, strategic and operational leadership experience of working in a trade union or a campaigns-focused professional association/membership organisation
• Empathy with and understanding of the medical profession, their working/training environments and the professional challenges facing medical students and doctors in the UK.
• Good awareness and understanding of trade union campaigning and organising, including best practice in engagement, empowerment, training and retention of volunteers or ‘lay’ members and representatives.
• Good awareness and understanding of the broader health policy landscape and relevant political and technological developments within area of expertise.
• Experience of delivering expert support and advice services, welcoming feedback to continuously improve the support available and the quality of the advice offered.
• Strong stakeholder management skills with the ability to build effective relationships with key internal and external stakeholders; including the ability to collaborate with members to support delivery of strategic priorities.
• Strong alignment with the BMA’s values and behaviours, with the ability to effectively and constructively contribute as a member of the Senior Leadership Team.
• Demonstrable success in managing, developing, engaging and motivating large teams to deliver tangible results against a strategy, with experience of change management.

Organisational design and role scope

The role profile outlines the current key responsibilities and expectations for the position. The BMA is engaged in an organisation design process to ensure our structure, roles, and ways of working best support our strategic objectives and the needs of our members. The position will remain in the new structure, but responsibilities and scope may change as the association evolves. The BMA is committed to communicating any such changes transparently and supporting colleagues through transitions as part of this process.

We anticipate that interviews will take place w/c 13 October.

Why work for us?

We offer a wide range of benefits including:

• 30 days holiday entitlement plus bank holidays and a BMA company day
• Double matching pension contributions up to 12% of salary
• Additional leave entitlement for volunteering or moving house (after completion of probationary period)
• Onsite gym and subsidised café at BMA House
• Access to a 24/7 Employee Assistance Programme (EAP) with free confidential counselling, a helpline and specialist support available
• BMA Law - discounted rates for employees requiring legal services such as will writing/conveyancing
• Multiple flexible benefits and discounts through our employee benefits platform
• Lots of Learning and Development/training opportunities via our internal learning hub
• Season ticket loan (up to £10,000) after completion of probationary period

Application process

To apply please upload an up to date version of your CV and supporting information setting out your suitability for the role.

Whether the role needs you to work at home, in an office or in a hybrid way, we’ll provide all the support you need.

If this sounds like the right opportunity for you, please apply through our website. However, if you require any reasonable adjustments or additional support at any point during the application process, please email recruitment at bma dot org dot uk.

Anonymous recruitment

The BMA endeavours to be an inclusive employer, ensuring fairness and consistency to select the best candidate for roles. To support our aims, we use specific software to remove all personal identifying information from CVs and applications. Personal information such as name, date of birth, age and gender are anonymised and will only become visible to hiring managers if you are selected for interview.

Diversity & Inclusion Monitoring

Our ambition is to work together to promote a more inclusive environment, which attracts everybody with the right skills and experience and signals our commitment to celebrate and promote diversity.

BMA is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.

Please note, we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.