Meeting & Events Operations Manager

DoubleTree by Hilton Hull; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in Kingston upon Hull is seeking a Meeting and Events Manager to oversee and enhance the operational standards of their events and conferences. The ideal candidate will have a strong background in hotel event management, ensuring all team members are trained and equipped to deliver top-notch service. The role involves managing budgets, maintaining compliance with health and safety regulations, and ensuring superior guest experiences throughout the events.

Benefits

Exclusive Team Member discounted stays

Continuous learning & development opportunities

Access to employee assistance program

Additional annual leave

Service bonus for long-serving staff

Qualifications

• Proven experience in a hotel events background, ideally branded hotels.
• Strong leadership skills and ability to train the team to high standards.

Responsibilities

• Oversee the day-to-day running of meetings, events and conference business.
• Manage conference and events operations ensuring high-quality service.
• Control labour costs, stock and ensure internal/external auditing standards.

Skills

Leadership

Communication

Event Management

Job description

This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment.

The hotel boasts 165 bedrooms and a 1,000sqm ballroom for events and conferences. There is a Marco Pierre White Steakhouse and Grill offering hearty meals and a pleasurable atmosphere. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.

What We're Looking For

You will oversee the day-to-day running of the meetings, events and conference business across the hotel.

The successful candidate will have proven experience in a hotel events background, (ideally branded hotels). You will be able to demonstrate your ability to successfully manage a conference and events operation. You will have strong leadership skills ensuring the team are well equipped and trained to a high standard.

Day In The Life Of

You will have a hands-on approach and be present during all key operational periods. Building relationships will be at the forefront of your skill set, ensuring excellent communication and service to all hotel clientele. You will be tasked with ensuring all standards of practice are in place for the department and reviewed on a regular basis, ensuring these are challenged when not performing well.

Example Key Responsibilities

• Oversee the labour costs ensuring this is controlled, producing staff rotas in a timely manner. Ensuring appropriate levels are maintained to produce an excellent service.
• Ensuring stock and wastage are controlled and levels are maintained. Providing the relevant training to support.
• Review of all BEO’s, food menus, room layouts and supplier information prior to the event taking place. Overall responsibility for the successful operation of all events.
• Line management responsibilities, promoting and facilitating the ongoing development of the team. Carrying out regular reviews with team members alongside hosting department meetings.
• Overall accountability for the departments’ performance during any internal and external auditing. Includes branded and mystery guest visits, monitoring of results and carrying out feedback and training with the team where needed.
• Ensure company policies and mandates including Food Hygiene, Cash Handling, Health & Safety, Manual Handling etc. are adhered to at all times whilst ensuring the team also complies with such policies.
  
  

What You'll Get In Return

• Competitive pay and package
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Additional annual leave and family leave
• Service bonus for 5 and 10 years up to £1K
• Team Member of the month - £100 and Team Member of the year - £500
  
  

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial