Meeting and Events Operations Supervisor

DoubleTree by Hilton Glasgow Central; Blantyre; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Blantyre seeks a Meeting and Events Operations Supervisor. The role involves supervising events and meetings, managing guest relations, and ensuring team performance. Candidates should have at least 2 years of experience in hotel events, alongside excellent communication and customer service skills. Opportunities for professional development are provided.

Benefits

Cash incentives for referrals

Meals provided during shifts

Discounted hotel stays

Pension enrolment

Fully funded apprenticeships

Qualifications

• At least 2 years of experience in a hotel meeting and events department.
• Previous experience with food safety and allergens laws.
• Ability to delegate tasks effectively.

Responsibilities

• Supervising set-up and breakdown of events and meetings.
• Point of contact for conference and events organisers.
• Customer complaint handling and resolution.

Skills

Excellent communication skills

Customer service skills

Attention to detail

Ability to work under pressure

Organisational skills

Job description

Overview

Job Ref: AM14746 | Branch: DoubleTree by Hilton Glasgow Central | Location: DoubleTree by Hilton Glasgow Central, Glasgow | Salary/Benefits: Competitive Salary | Contract type: Permanent | Hours: Full Time | Hours per week: 40 | Posted date: 03/09/2025 | Closing date: 05/10/2025

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or free stays as rewards
• Opportunities for personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Excellent standards
• Good organisational / time management skills
• Resilient, creative, able to multitask and can work under pressure
• Good command of English language to enable communication with the kitchen team
• Ability to work morning, afternoon/evening, and weekends
• Passion for food and able to deliver exceptional customer experiences all the time
• Do you have the skill set and experience to take on this role as Meeting and Events Operations Supervisor?

Klarent Hospitality are recruiting for a Meeting and Events Operations Supervisor

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, and we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role

Experience

• At least 2 years of experience in a hotel meeting and events department.
• Previous experience in liaising with meeting and event organisers/clients.
• Previous experience in the service of food whilst adhering to food safety/allergens laws.

Skills

• Ability to work well under pressure.
• Ability to effectively delegate tasks to team members.
• Excellent communication skills.
• Excellent customer service skills.
• Attention to detail.

Duties

• Supervising the set-up and breakdown of large-scale Conferences, Dinners and Events.
• Supervising the set-up and breakdown of smaller meeting/conference rooms.
• To be a main point of contact for our conference and events organisers.
• Customer and client complaint handling and resolution.
• Take charge in the running of smaller scale Conferences, Dinners and Events in the absence of senior Meeting and Events management.
• Supervision of all our team members in areas covering performance, personal presentation and time keeping.
• Must be able to work a mixture of early mornings, evenings, and weekends. Occasional nightshifts are also required.

As a Meeting and Events Operations Supervisor, you are responsible for supervising Meeting and Events operations to deliver an excellent Guest and Member experience. A Meeting and Events Operations Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Meeting and Events operations
• Communicate and delegate in line with daily function sheets
• Able to work in all areas of Meeting and Events including Bar, Restaurant, and Room Service
• Welcome guests in a polite and friendly manner
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
• Plan, organise and control the daily operations
• Ensure compliance of brand standards
• Represent needs of the team
• Assist Food and Beverage with achieving financial targets
• Assist Meeting and Events Manager with training and developing the team
• Assist with annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

Situated a ten minute walk from the mainline railway stations, Glasgow Queen Street Station and Glasgow Central, a fifteen minute drive from Glasgow International Airport, DoubleTree by Hilton Glasgow Central is perfectly placed for exploring exciting attractions in the city centre and beyond.