Medical Support Secretary | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking an administrative support professional for its Vascular Surgery service. The role involves managing patient records, handling queries, and liaising with clinical teams. Ideal candidates should possess strong communication and organizational skills, while being able to manage multiple responsibilities. This position offers an opportunity to contribute to exceptional patient care in a collaborative environment and supports professional development.

Benefits

Support for professional development

Inclusive workplace culture

Qualifications

• Experience in handling telephone queries and electronic communication.
• Ability to manage multiple tasks in a fast-paced environment.
• Commitment to on-the-job learning and development.

Responsibilities

• Provide comprehensive administrative support to Vascular Surgery service.
• Handle patient registrations, referrals and correspondence.
• Demonstrate office procedures to inexperienced staff.

Skills

Communication skills

Organizational skills

Customer service

Tools

Electronic Patient Record System (Hive)

Job description

Overview

The post-holder is responsible for providing comprehensive administrative support to the Vascular Surgery service. The post-holder will be required to follow policies and procedures and communicate effectively as appropriate.

Responsibilities

• Duties will include using the Trust's new Electronic Patient Record System Hive, uploading patient registrations and referrals, dealing with telephone queries, letters, emails and Hive chat, the typing of clinic letters, and providing ad hoc support to Medical Secretaries on a daily basis.
• Liaising with Consultants, clinical teams and other hospitals where required.
• The post-holder would be expected to demonstrate office procedures to inexperienced staff.
• The post-holder would be expected to commit to on-the-job learning, where necessary i.e. expansion of medical terminology knowledge, relevant policies, and procedures.
• To ensure variety of role, you will also be involved in managing/booking Hot-clinic appointments
• Dealing with telephone enquiries, promptly and communicating accordingly thereafter.
• Dealing with all patients and their relatives/carers in a caring and professional manner, providing admission/appointment information where appropriate.
• Undertaking routine clerical duties and any other tasks relevant to the role as requested as and when required.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

Application information

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. You’ll need to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification to be informed before applying. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. Diversity Matters. MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

This advert closes on Tuesday 16 Dec 2025