Medical Secretary, Head & Neck

NHS; Coventry; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Secretary for the Head & Neck department. The successful candidate will provide patient-centered clinical administration and secretarial services, manage bookings and documentation, and ensure efficient operations. This full-time role offers a salary range of £27,485 to £30,162 per annum alongside opportunities for professional development within a supportive and innovative environment.

Benefits

Professional development opportunities

Competitive salary

Supportive team environment

Qualifications

• Qualifications and experience required as detailed in supporting documents.
• Demonstrated knowledge relevant to clinical administration and secretarial services.
• Strong skills in time management and efficient office management.

Responsibilities

• Provide comprehensive clinical administration and secretarial services.
• Book appointments and surgeries for Head and Neck Consultants.
• Maintain up-to-date clinical documentation and manage office procedures.

Job description

Medical Secretary, Head & Neck

Closing date: 06 January 2026

To provide a specialised, comprehensive and confidential patient‑centred clinical administration and secretarial service to the Surgical Services team in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism for patients.

Sponsorship: Not eligible for this post.

Main duties of the job

• Responsible for booking of TWW/Cancer appointments and surgery for Head and Neck Consultants.
• Ensure clinical documentation is up‑to‑date, orderly and available when clinical decisions are made; collaborate with relevant personnel to maintain efficient administrative system; promptly appropriate documentation.
• Effectively organise all patients under the consultant and his/her team in accordance with Local and National policy and targets; collaborate with Booking Centre, Patient Access team, Outpatient Access team, General Managers, Theatre, Diagnostic and Ward teams to ensure the elective care pathway for all patients is seamless and sensitive to their needs.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services; effectively manage the consultant's time, manage schedules and leave arrangements; arrange meetings/events; compose and transcribe minutes; prepare correspondence and reports; manage office equipment and stationery levels; process orders; track patients through their pathway from initial referral to discharge.
• Support team members; demonstrate and explain Departmental practices and procedures; undertake appropriate training and development with new and existing staff; provide cross‑cover on a reciprocal basis; provide day‑to‑day supervision where required.
• Provide oversight to the Support Secretaries for associated administrative activities, such as patient bookings, appropriate documentation and typing, with local training.

Person Specification

Qualifications: See supporting documents.

Experience: See supporting documents.

Knowledge: See supporting documents.

Skills and Abilities: See supporting documents.

Commitment to Trust Values and Behaviours: See supporting documents.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a disclosure submission to the Disclosure and Barring Service to check for any previous convictions.

Employer details

Employer: University Hospitals Coventry and Warwickshire NHS Trust

Address: University Hospitals Coventry and Warwickshire

Salary: £27,485 to £30,162 a year (pro rata per annum)

Contract: Permanent

Working pattern: Full‑time, Compressed hours

Reference number: 218-AC-B4-7697426

Job locations: University Hospitals Coventry and Warwickshire