Medical Secretary, Band 3- Head & Neck

NHS; Gloucester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Gloucester is seeking a motivated secretary to join the Head & Neck Team. This role involves providing professional secretarial support and communicating effectively with patients and medical staff. Ideal candidates will have organisational skills, GCSEs in English and Maths, and while medical experience is a plus, training will be provided. The team values collaboration, flexible working, and career progression. The role offers a salary of £24,937 to £26,598, with a fixed term of 12 months.

Benefits

Flexible working

Career progression support

Generous annual leave policy

Qualifications

• Essential: GCSE English and Maths at Grade C or above, or equivalent.
• Desirable: Experience with NHS systems and computer literacy in Microsoft Office packages.

Responsibilities

• Provide an efficient, confidential and professional secretarial service.
• Manage communication with patients, GPs, and hospital staff.
• Support administrative work and maintain records as per instructions.

Skills

Organisational skills

Typing skills

Communication skills

Education

GCSE English and Maths at Grade C or above

Typewriting / word processing RSA Level 3

NVQ in Administration level 3

Tools

Microsoft Office

Job description

Job summary

The Head & Neck Team are looking to welcome a motivated, organised, and efficient secretary into the department. You will be working closely with consultants and management to deliver surgical care for patients. We are a friendly team who are passionate about working collaboratively to deliver excellent patient care. While previous medical secretary experience is desirable, it is not essential as full training will be provided upon joining. We actively support career progression, have a generous annual leave policy, and value our team members' health and wellbeing by supporting flexible working where possible.

If you have any questions or would like to arrange pre‑application visits to the Department you can contact Cameron, Unit Coordinator on 0300 422 6280 or by email at [e-mail].

Main duties of the job

The post‑holder will provide an efficient, confidential and professional secretarial service to the Head & Neck Team. This includes administration and secretarial support to enable the provision of patient care and speciality services. Good communication with patients, relatives, general practitioners, and other hospital staff is essential to ensure a proficient, high‑quality service for patients and clinicians. The post‑holder works as part of the support team and reports to the Unit Coordinator.

About us

The service offers a supportive environment for learning and development and the opportunity to build upon existing knowledge and experience in these new innovative roles.

Head & Neck is a friendly department that works to a high standard to ensure we are delivering excellent patient care.

Details

• Date posted: 19 December 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year (pro rata if part‑time)
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Full‑time
• Reference number: 318‑25‑T0767
• Job location: Gloucestershire Royal Hospital, Great Western Road, Gloucester, GL1 3NN

Job responsibilities

Key Result Areas: Whilst the organisation and structure within specialities/divisions may vary, the specific remit of this role will include the following:

• Transcription – Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance.
• Outcomes, Results and Clinics – Tracking of results/appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response. Taking action such as booking investigations, transcription etc. to ensure that RTT guidelines are achieved for patients.
• Specialty Specific Support – Providing comprehensive secretarial support to consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations.
• Team‑working – Working cohesively with the Secretary Supervisor to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards. Covering colleagues during absences/annual/sick leave as directed and undertaking job rotation for cross‑cover as well as for development and training purposes. Undertaking routine office duties including electronic note tracking, photocopying, filing of correspondence and results, and maintenance of records. Liaising with relevant team members to ensure that any process changes run smoothly and efficiently. Undertaking any other appropriate duties commensurate with the role as required by line manager.
• Service Improvement – Supporting the development of improvements to working practices and processes and contributing to service reviews and the implementation of new arrangements.
• Complaint Management – As directed, supporting the resolution of complaints or concerns from patients/carers by helping to collate information and working with the supervisor to respond or escalated appropriately.

Person Specification

Qualifications

• Essential: GCSE English and Maths at Grade C or above, or equivalent.
• Desirable: Typewriting / word processing RSA Level 3 or equivalent practical experience; NVQ in Administration level 3, computer literate in Microsoft Office packages.

Experience

• Essential: Previous experience of dealing with members of the public; experience of using own initiative, prioritising workload and utilising organisational skills.
• Desirable: Previous experience working in a busy office; experience of data entry, maintaining databases and data validation of electronic records; working experience of TRAK/EPR/PACS/Infoflex.

Knowledge / Skills

• Essential: Good command and understanding of English, punctuation and grammar; effective, fast and accurate keyboard skills; good computer skills with working knowledge of Microsoft Office including Word, Excel, Outlook/Diary management.
• Desirable: Knowledge of NHS systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be required to check for any previous criminal convictions.

Employer details

Gloucestershire Hospitals NHS Foundation Trust

Gloucestershire Royal Hospital, Great Western Road, Gloucester, GL1 3NN

Employer's website: https://www.gloshospitals.nhs.uk/