Medical Records Supervisor.

The Hospital of St John & St Elizabeth; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A private hospital in London is seeking a Medical Records Supervisor. The role involves managing patient health records, promoting best practices, and providing leadership to ensure departmental performance. Responsibilities include developing policies, training staff, and ensuring compliance with regulatory standards. The successful candidate will have a strong background in health records management and leadership experience. Join a supportive environment with great employee benefits including private healthcare and generous annual leave.

Benefits

Private healthcare scheme worth up to £20,000 per year

27 days annual leave

Blue Light Card discounts

Interest‑free season ticket loans

Cycle to work scheme

Free eye check‑up vouchers with contribution towards lenses

Free newspaper and media subscriptions

Local Business discounts

Discount in our Hospice Charity shop

Refer a Friend scheme

Free Cinema Society Membership offering discounted tickets

Personal development and training courses

Annual events and recognition awards

Career progression and increments

Continuation of NHS pension for transferees

Qualifications

• Proven leadership abilities with a recognised qualification.
• Extensive experience managing health records.
• Demonstrable change management capabilities.

Responsibilities

• Drive best practices in patient information handling.
• Provide leadership to achieve departmental KPI's.
• Measure and evaluate departmental goals and processes.

Skills

Recognised Qualification in Leadership Management

Experience in Health Records Management

Transformation and change management

Significant Demonstrable experience of leading, motivating and managing teams

Relevant Health Care experience

Data Protection and Information Governance experience

Job description

St John and St Elizabeth Hospital are currently looking to recruit a Medical Records Supervisor.

The Medical Records Supervisor is responsible for the effective delivery of all processes related to the handling and storage of patient health records across the Hospital. The post holder will be required to support the Hospital Management team in leading and developing the business, ensuring that performance meets or exceeds agreed quality targets.

The post holder will be focused on ensuring the highest standards of handling and storage of health records across the Hospital. The Medical Records Supervisor will be responsible for promoting best practice across departments, leading the teams and delivering on user expectations, this will involve constant review of business processes and redesign and implementation as required.

The Post holder will be expected to prioritise resources to deliver the requirements of the role. The Post holder will also be responsible for working with the Head of Outpatients and Patient Services and Deputy Head of Patient Services to train and develop staff in regards to these processes.

Develop and manage policies and procedures relating to the handling of patient health records. Ensure any new and revised policies and procedures meet the corporate standards, follow the correct approval process, and are communicated effectively.

HJE is in leafy St John’s Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St John’s.

Am I the right person for Medical Records Supervisor role?

• Recognised Qualification in Leadership Management
• Experience in Health Records Management
• Transformation and change management
• Significant Demonstrable experience of leading, motivating and managing teams
• Relevant Health Care experience
• Data Protection and Information Governance experience

What are the Responsibilities of the Medical Records Supervisor role?

• To drive best practice and maintain high standards with regards to patient information
• To provide leadership support to motivate staff to achieve departmental KPI’s
• To set and achieve operational goals within the individual teams
• Measure and evaluate departmental goals and processes
• To lead on the Subject Access Request processes within the Department and Hospital
• To lead on duplicate record training for the wider Hospital
• To prepare data and packs for committee meetings
• To present data at the Health Records Committee
• To implement and maintain departmental policies and procedures at all times
• Identifying skill gaps and ensuring training / education is appropriate when needed
• To act as a conduit between the department and other areas of the organisation
• To always ensure that staffing is managed economically
• To actively encourage all staff to adhere to GDPR & Caldicott guidelines
• To regularly audit and address all departmental processes to ensure these are effective and fully compliant with CQC requirements
• To manage staffing including but not limited to appraisals, disciplinary procedures, annual leave requests, rota.
• To ensure all documentation is up to date for governance and any other purpose
• To assist staff in the medical library with day to day tasks during busy periods or periods of staff shortages (sickness / annual leave etc).
• To undertake any other similar tasks or duties under the direction of management that are within the scope of the role / banding

Why apply for this role?

At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;

When you become part of the HJE Family, these are some of the benefits you will receive :

• Private healthcare scheme worth up to £20,000 per year
• 27 days annual leave
• Blue Light Card discounts
• Interest‑free season ticket loans
• Cycle to work scheme
• Free eye check‑up vouchers with contribution towards lenses
• Free newspaper and media subscriptions
• Local Business discounts
• Discount in our Hospice Charity shop
• Refer a Friend scheme
• Free Cinema Society Membership offering discounted tickets
• Personal development and training courses
• Annual events and recognition awards
• Career progression and increments
• For employees joining us from the NHS, we can provide continuation of your NHS pension

If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.