Medical Receptionist - Lead

Rowlands Castle Surgery; Rowlands Castle; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare practice in Rowlands Castle is seeking a Lead Medical Receptionist for 17 hours per week. The role involves overseeing the front desk operations, ensuring efficient processes, and providing administrative support to the healthcare team. Ideal candidates will have significant experience in a supervisory role, excellent communication skills, and familiarity with healthcare reception protocols. Knowledge of the EMIS clinical system is advantageous, but not essential. This position promises a fulfilling opportunity within a supportive team environment.

Qualifications

• Current experience in a Supervisory/Team Leader role.
• Experience working in a healthcare setting.
• Ability to work independently and meet deadlines.

Responsibilities

• Support the Reception team in efficient operations.
• Manage front desk rota for holidays and sickness.
• Act as the communication link between management and staff.

Skills

Effective communication

Time Management

Leadership and conflict management

IT skills (Microsoft Office)

Education

Minimum GCSE English and Maths

Tools

EMIS Web clinical system

Computerised recording/booking systems

Job description

We are looking to recruit a Lead Medical Receptionist for 17 hours per week to join our friendly practice team in Rowlands Castle. You will play a key role in the smooth day to day operation of the front desk at the surgery.

Candidates must be an effective communicator, self-motivated, conscientious, and have a receptionist experience, preferably within a healthcare setting. Knowledge of EMIS Web clinical system is desirable but not essential.

Main duties of the job

Receive patientsand assist them with accessing the most appropriate healthcare professional aswell as dealing with all general enquiries and carrying out administrativetasks, in a pleasant and efficient manner, whether in person or by telephone.

Working as part ofa team, following practice procedures, working in accordance with protocols,with patients welfare your primary concern.

Ensure the smooth runningof the front desk including overseeing holiday and sickness cover, alwaysmaintaining staffing levels. To beproactive in managing administrative change, staff training and supportingworking efficiencies.

About us

Rowlands Castle Surgerydelivers healthcare to a patient population of approximately 4,600 patients inin the local area. We are a small and friendly team of clinicians, healthcare professionals and administrators.

Job responsibilities

Main Duties

• Support the Reception team to develop the most efficient processes and procedures.
• Act as the communication link between the management team and staff.
• Managing staff front desk rota cover for holidays and sickness.
• Manage change in reception including:
• Updating protocols.
• Training new staff.
• Managing change of systems and procedures and ensuring staff are confident with them.
• Any other duties as may be required by the practice manager or partners.

General Reception Duties all receptionists

• Make appointments, in person or by telephone.
• Receive and direct patients as required.
• Deal with enquiries and arrange contact with the doctor/clinician when necessary.
• Deal with requests for home visits and patient transport.
• Read all messages and respond accordingly.
• Scan and attach documents to digital patient records.
• Enter results, registrations, coding onto patient records.
• Open, date stamp, sort and distribute incoming mail.
• Process repeat prescription requests in an emergency or if Prescriptions Clerk not available.
• Take a turn at making tea and coffee.
• Prepare consulting rooms.
• Replenish stationery stock for clinicians.
• Clear and tidy after surgery at end of day.

General Admin Duties all receptionists

• Replenish stock of stationary supplies.
• Management of new patient registration set up.
• Monthly audit of scanning.
• Deal with appointments and enquiries regarding Medicals, Ante Natals, Post Natals, Immunisations, Travel, Smears and Results.
• Maintain Nursing Home Register.
• Efficiently operate end of day checking and locking up procedure.
• To provide administrative support to the Practice Manager, Doctors, Nurses.

Person Specification

Other

• -Flexibility of working hours/ able to work at desired times/cover holidays and sickness.

Experience

• -Current experience of working in a Supervisory/Team Leader role
• -Experience of using own initiative/working autonomously and to deadlines
• -Experience of working within a General Practice/Health Setting
• -Practical experience of computerised recording/booking systems
• -Practical experience of working in a customer facing role
• -Experience of working within a Compliant and Quality Environment

Skills

• -Excellent communication skills (Written and Oral)
• -IT skills Microsoft Office ( Competent with Word/Excel/Outlook)
• -Time Management and the ability to work to deadlines
• -Basic leadership and conflict management
• -Knowledge of the General Practice EMIS clinical system

Qualifications

• Good standard of general education. Minimum GCSE English and Maths.

Qualities and Attributes

• -An understanding, acceptance, and adherence to the need for strict confidentiality
• -Ability to use own judgement, resourcefulness and common sense
• -Ability to work without direct supervision and determine own workload priorities
• -Ability to to work as part of an intergrated multi-skilled team
• -Confident, articulate and able to motivate a team
• -Able to work under pressure
• -Able to work in a changing environment
• Able to build and develop relationships with team