Medical Receptionist

Strathmore Medical Practice; Wrexham; On-site; GBP 24,000; Full time

Job summary

A prominent medical practice in Wrexham is seeking a full-time Medical Receptionist to join their friendly team. Responsibilities include greeting patients, scheduling appointments, and maintaining records. The ideal candidate will have strong interpersonal and communication skills, along with the ability to handle a busy environment. Training will be provided, and the practice offers competitive benefits and support for staff. The position requires a good standard of education and a flexible approach to work, including potential late shifts.

Benefits

Sickness bonus scheme

Free parking

24-hour confidential helpline service

Qualifications

• Ability to deal with stressful situations.
• Flexibility and time management skills.
• Basic IT skills required.

Responsibilities

• Greet and help patients, scheduling appointments.
• Maintain records and accounts of patients.
• Answer patient inquiries and provide comfort.
• Follow health and safety procedures.

Skills

Interpersonal skills

Communication skills

Organizational skills

Computer skills

Team player

Education

Good standard of education to GCSE level or equivalent

Job description

We are looking to recruit a full time Medical Receptionist. Monday to Friday between the hours of 08.00am - 18.30pm.

A medical receptionist is the first point of contact that patients and visitors have when they go to a GP practice. They play an important part at the surgery, putting patients care as a priority. Full support is given to all staff and we have an Open Door Policy any time of the day... our Receptionist will play a vital part of a team.

We are a very friendly surgery with a good range of GP's, ANP's, Nurses, HCA's. We are a teaching practice with 2 registrar's, proficient and professional reception and admin team. We offer valuable training in all aspects of reception work.

Previous experience would be beneficial as a receptionist however full training will be given. An understanding of General Practice would be advantageous.

The post is subject to the Rehabilitation of Offenders Act (Exceptions Order)

Main duties of the job

• Have strong interpersonal and communication skills, both in person and on the telephone.
• Be friendly and confident.
• Have good organisational skills and be able to prioritise workload.
• Be able to cope in a busy environment.
• Be presentable.
• Be flexible and adaptable.
• Be able to use his or her initiative.
• Be discreet and tactful.
• Be patient and sympathetic.
• Be courteous but firm.
• Be able to work well alone and in a team.
• Respond to Emails, Tasks from GP's
• Provide Appointments to Patients and deal with any queries
• Be able to use a computer. training will be given

About us

At Strathmore Medical Practice we have 5 Partners, 3 Salary GP's, 2 Advanced Nurse Practitioners, 5 Practice Nurses, 2 HCA's and a number of admin and reception staff.

We are the largest GP Practice in Wrexham and strive to provide the best patient care as possible.

Staff at Strathmore enjoy the benefits of our sickness bonus scheme of 0.5% of their annual salary every 1/4. There is free parking and a service from Croner, provided by the GP's, this is for staff and their immediate family who can gain access to a 24 hr confidential helpline service.

We all work really well as a team and try to offer the best care to all of our patients.

Job responsibilities

Strathmore is an extremely busy GP Practice with over 14 000 patients and we are looking for an enthusiastic individual to join our Reception Team to support our Late Shift of working hours 10:00am - 18:30pm. Flexibility is necessary as start times may change depending of the business needs.

The Reception Team have 2 Reception Supervisors overseeing the Team and we are now recruiting for a new receptionist to join the team.

Full training will be provided to the successful candidate.

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Comforts patients by anticipating patients anxieties, answering patients questions, and maintaining the reception area.
• Helps patients in distress by responding to emergencies.
• Protects patients rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Flexible approach to provide cover for absent colleagues
• Adhere to health and safety procedures as set out by the practice
• Using a courteous and efficient manner at all times.
• Input of patients data onto the system. i.e change of address
• Good communication and Teamwork and work to be shared out in a fair manner
• Such other duties as specified by the Partners, Practice Manager, Deputy Practice Manager and Reception Supervisors

Person Specification

Experience

• Ability to deal with stressful situations
• Flexibility
• Time management
• Team player
• Experience of working in a GP Practice however if no experience full training will be provided

Knowledge and Skills

• Good interpersonal and communication skills
• Ability to make decisions
• Team Player
• Basic IT Skills

Qualifications

• Good standard of education to GCSE level or equivalent.
• Medical terminology desired but full training will be given.

£23,809 a yearBased on Full Time Hours, 37.5 hours per week