Medical Receptionist

Somerville Medical Centre; Wallasey; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare provider in Wallasey is seeking a Medical Receptionist to work part-time (18-20 hours per week). Responsibilities include managing patient inquiries, appointment scheduling, and maintaining a high standard of customer care. Ideal candidates will possess good IT skills, a polite telephone manner, and preferably experience in a GP practice. Training on specific systems like EMIS will be provided.

Qualifications

• Experience in a busy customer care environment.
• Reception and/or administrative experience is ideal.
• Previous work in a GP Practice is desirable.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Handle patient inquiries in a confidential manner.
• Assist in the administration of patient appointments.

Skills

Polite telephone manner

Good IT skills

Excellent customer service

Strong communication skills

Time management

Education

GCSE grade A to C in English and Maths

Tools

EMIS

Docman

Microsoft packages/Outlook

Job description

We are looking for a Medical Receptionist to join ourfriendly, hardworking team The position is for 18-20 hours per week, workedover 3 days between the hours of 08:00-6:30pm, on a set rota. Successfulapplicants are expected to be flexible to provide cover for annual leave.

Please email [e-mail] if you have any questions that are not answered within this advert

Main duties of the job

We are looking for somebody who has a polite telephonemanner, good IT skills and experience in a busy customer care environment. Theideal candidates will have reception and/or administrational experience as wellas excellent customer service and communication skills and be able to work aspart of a team. Previous experience of working in a GP Practice with EMIS isdesirable but not essential as training will be given.

About us

We are a friendly, organised, well established 4 PartnerPractice, with 5 Salaried GPs, 4 Practice Nurses and 2 Health Care Assistants.We are located in a modern purpose-built premises, serving the Wallasey area.We are always striving to improve the care that we offer and build a stronghighly skilled team to deliver this care.

We are also part of the North Coast Alliance Primary CareNetwork which has an excellent track record for collaboration, care andsupport.

Job responsibilities

Key Responsibilities:

• Act as the first point of contact for patients, clinicians, and visitors dealing with all face-to-face contacts in an efficient, polite, and courteous manner and responding to all telephone enquiries in a prompt and professional manner
• Deal with patient enquiries in an empathetic and confidential manner, signposting people appropriately and always maintaining a high standard of customer care
• Help with the administration of Patchs and contacting patients to arrange appointments
• Ensure that patients are checked in and out of clinics accurately and in a timely manner
• Be responsible for recording DNAs accurately including contacting patients regarding the reason for not attending
• Ensure that the reception area is always kept clean and tidy.
• Book interpreter services for patients as required
• Advise patients of relevant charges for private services, accept payment and issue receipts for them
• Replenishment of reception area consumables
• Complete all training as required by the practice.
• Demonstrate high levels of customer care
• Answer communication including telephone, email, and face-to-face queries and in timely manner and action as appropriate
• Be flexible in approach to work, such as covering other job roles at an appropriate grade or site, including varying working hours to ensure that the service maintains an adequate level of cover during core hours
• Use the IT systems to register patients, make patient appointments, produce letters, ensure that details are correct, check in/out of patient appointments as instructed
• Act in a manner aligned with the Practice Values and consistently demonstrate the behaviours that will ensure the achievement of delivering compassionate care and excellence

The job description is an outline of the key tasks and responsibilities of the Receptionist and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services as well as the personal development needs of the post-holder. Any variation will be agreed in advance between the post-holder and the Reception Manager as part of the continuing process of management review and development.

Person Specification

Experience

• Good telephone manner
• Time management
• Experience of working in a GP Practice
• Experience of Docman
• Experience of EMIS
• Experience of Patchs
• Use of Microsoft packages/Outlook

Qualifications

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.