Medical Receptionist

Marazion Surgery; Marazion; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare practice in Marazion is seeking a Medical Receptionist to provide efficient support in assisting patients and managing appointments. The ideal candidate will possess strong communication skills, experience in a medical environment, and excellent IT abilities. Responsibilities include liaising with patients and staff, maintaining records, and ensuring the effective running of clinics. This is a full-time position offering a negotiable salary based on experience, aiming to provide quality healthcare services to patients.

Benefits

Optional pension

Uniform provision

Qualifications

• GCSE Grade C in English and Mathematics or equivalent required.
• Good communication skills and calm under pressure are essential.
• Experience in a medical reception is advantageous.

Responsibilities

• Receive and assist patients, manage appointments and enquiries.
• Ensure effective communications between patients and clinicians.
• Maintain and update patient records and appointment systems.

Skills

Communication skills

Confident telephone manner

IT skills

Ability to problem-solve

Education

GCSE Grade C in English and Mathematics or equivalent

Relevant reception experience

Tools

Computer systems

Job description

Job Description:

Position: MEDICAL RECEPTIONIST

Grade: Salary negotiable, depending upon experience

Hours of Work: 37.5 hours per week

Department: Reception

Responsible to: Practice Manager / Deputy Practice Manager

The Receptionists provide efficient and effective support within the Practice. The primary role is to receive and assist patients, make appointments, deal with all enquiries and problem‑solve; to liaise with the multi‑disciplinary team and patients as regards the smooth, uneventful running of all clinics. A calm, confident telephone manner, excellent communication skills, knowledge of General Practice and the NHS, and good IT skills to input data are essential to this post. The post‑holder will provide cover for colleagues in annual leave or sickness. This is a demanding, at times stressful, role that requires flexibility.

Benefits: optional pension and uniform provision.

Job responsibilities

COMMUNICATION:

• To ensure communications between the patients, clinicians and other agencies are of a high standard.
• To maintain effective communication with all members of the clerical team, to ensure that any problems arising are resolved efficiently and effectively.
• To ensure confidentiality is maintained at all times.
• To attend regular Departmental Meetings, and other meetings as requested.

RECEPTION:

• To receive, advise and direct patients, visitors and members of staff who attend the Practice.
• To book clinic appointments and record outcomes in accordance with departmental procedure.
• To monitor appointment/clinic activity levels, advising medical staff and management of potential problems.
• To act promptly upon incoming telephone calls in a professional manner, including working on the main switchboard.
• To liaise with the Practice Manager, Administrators, Doctors, Clinicians, Nurses and Dispensers, to ensure the efficient and uneventful running of clinics on a daily basis.
• To liaise with patients to ensure the efficient running of clinics.
• To take accurate and detailed messages, and ensure that all are dealt with by the end of the day.
• To give out test results to patients, following practice guidelines.
• To deal with all emergency patient attendances, including responding to panic alarms and locating emergency medical equipment.
• To provide information and basic medical advice, following protocols, to patients and their carers.
• To signpost or navigate patients to appropriate services.
• To process incoming correspondence, particularly by email and online consultations.

ADMINISTRATION:

• To maintain efficient filing systems, both paper and computer based.
• To ensure the prompt distribution of all incoming mail, including scanning and assigning to patients' computerised medical records.
• To check all stores and orders as they arrive on the premises and ensure the administrator is informed.
• To maintain pending lists for specialist clinics.
• To ensure Medical Records procedures are followed.
• To maintain and update the literature and equipment cupboard on a regular basis and inform the Administrator to reorder.
• To arrange patient transport, as routine or urgent, by ambulance or car.

TECHNICAL:

• To maintain and update information on the computer systems as required.
• To maintain and update computerised audit data.
• To maintain and update the demographic details provided by patients.

TRAINING/EDUCATION:

• To be familiar with the location of relevant policy and guidance material and aware of their contents.
• To participate in appraisal and relevant developmental activities including mandatory training.
• To assist with the induction and training of new staff and any work‑experience students.
• To attend annual first aid and basic life support training including use of defibrillator.

MANAGERIAL INSTRUCTIONS:

• To ensure all procedures are adhered to for each task.
• To maintain the highest standards of safety by working with due regard to systems of work, fire orders and all health and safety legislation.
• To ensure that fire alarms and panic buttons are tested at regular intervals and maintained.
• To ensure the safety of patients and staff within the Practice is adhered to at all times by carrying out periodic risk assessments of the working area.
• To provide cover for colleagues in times of annual leave or sick leave.
• To be fully conversant with and maintain standards of conduct and dress to sustain the public confidence.
• To use all resources efficiently and effectively.
• To ensure security of Practice premises at all times.
• Any other duties which may be necessary following discussion with the Practice Manager.

About us

Marazion Surgery is a GP Practice with 7,500 patients.

Our objective is to provide accessible, personalised, effective and high‑quality General Practice Services, that meet the health needs of all our patients. To empower them to lead healthier lives through innovation, education, and collaboration.

Qualifications & Person Specification

• Applicants should possess GCSE Grade C or equivalent in English and Mathematics and have a good level of general education together with previous reception experience.
• Candidates must have computing/keyboard skills and be able to work as part of a team and on their own initiative.
• Excellent communication skills and a confident telephone manner, common sense, a willingness to learn and the ability to remain calm under pressure are essential attributes.
• Previous experience as a Medical Receptionist in a General Practice would be advantageous.

Disclosure and Barring Service Check

This post is exempt from the Rehabilitation of Offenders Act 1974. Should you be offered the post it will be subject to a DBS Disclosing and Baring check before the appointment is confirmed. This will include details of cautions, reprimands, final warnings, as well as convictions.

Working towards equal opportunities

Marazion Surgery is an equal opportunity employer. We encourage applications from all suitable candidates.