Medical Receptionist

Henry Moore Clinic; Castleford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare practice is seeking a Medical Receptionist for 16 hours per week. The role involves providing quality care to patients through various administrative functions, managing appointments, maintaining medical records, and processing prescriptions. Candidates should have GCSE qualifications in English and Maths and experience in a busy reception environment. This position supports a friendly team and offers a stable work schedule.

Qualifications

• Must have experience of working within a busy reception team.
• Ability to manage and maintain medical records effectively.

Responsibilities

• Welcome and assist patients upon arrival.
• Manage appointment bookings and updates.
• Ensure accurate management of medical records.
• Process repeat prescriptions and prepare consultation rooms.

Skills

Thorough knowledge of practice procedures

Computer data entry

Customer service

Organizational skills

Education

GCSE grade A to C in English and Maths

Job description

Overview

We are currently seeking to appoint a Medical receptionist for 16 hours per week at our friendly, supportive practice, to provide a high level of quality care to our patients.

Hours of work will be:

• Monday 08:00–12:00
• Thursday 08:00–12:00
• Friday 14:30–18:30

As a forward-thinking and innovative practice, we require a similarly motivated and enthusiastic receptionist to join our team.

Main duties

General Administration

• To have a thorough knowledge of all practice procedures
• Pulling/filing notes for surgeries and updating as necessary
• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork/correspondence, including filing to patient records
• Computer data entry, processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Cover sickness/annual leave and work reasonable overtime when required, including some weekends

Reception

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patients and checking names and addresses
• Be able to cover all reception positions as necessary
• Taking messages and passing on information
• Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day

Appointment System Management

• Book/edit/cancel appointments and recalls, ensuring sufficient information is recorded to retrieve medical records
• Monitor effectiveness of the system and report any problems or variations required
• Deal with home visit requests, carefully noting all details
• Arrange transport to hospital appointments for housebound patients

Medical Records Management

• Ensure that all records are accurately compiled in advance for each consulting session
• Retrieve and refile records as required, following records management processes
• Ensure correspondence, reports, results, etc., are filed in the correct record

Repeat Prescriptions

• Processing repeat prescriptions in accordance with practice guidelines
• Handing completed repeat prescriptions to patients and checking names and addresses

Consultation Room Preparations

• Clearing and restocking of consulting rooms as required
• Consulting rooms prepared in readiness for each consulting session
• Rooms are checked at the end of each consulting session and left tidy and secure

Qualifications

• GCSE grade A to C in English and Maths
• Experience of working within a busy reception team