Medical Receptionist

St Catherine’s Surgery; Birkenhead; On-site; GBP 24,000 - 28,000; Full time

Job summary

A medical practice located in Birkenhead is seeking a dedicated Receptionist to join their team. The candidate should possess strong customer service experience and be able to work independently. Responsibilities include assisting patients, handling administrative tasks, and maintaining effective communication within the practice team. The role offers a salary of £24,245 annually upon successful completion of probation. This is a full-time position requiring 37.5 hours a week.

Qualifications

• Experience in a customer-focused environment is essential.
• Excellent keyboard skills are required.
• Self-starter able to work independently.

Responsibilities

• Provide general assistance to the practice team.
• Receive and direct patients to appropriate services.
• Undertake administrative duties to ensure smooth operations.

Skills

Customer care

Computer literate

Communication skills

Education

None specified

Tools

EMIS

Job description

StCatherine's Surgery is a well-established GP practice onthe Wirral and has over 15,000 patients. We have an exciting opportunity for a receptionistto join our caring, hard-working, dedicated practice team.

Weare seeking someone with experience of working within a customer focussedsetting who will work 37.5 hours per week Monday, Tuesday, Thursday and Friday including late cover (until 1830).

Beforeapplying please ensurethat you have the necessary skills to perform this role and to make sure yourapplication includes information to reflect your experience in these areas. Salary will be £24,245 perannum on completion of probation.

Theclosing date is 15th February and interviews will be held weekcommencing 23rd February. Informalvisits to the surgery will be available for those candidates short listed; ifyou have not been contacted about an interview please assume you have beenunsuccessful on this occasion.

Ifyou have applied previously and not been selected for interview please do notre-apply. For informal enquiries please contact the Patient Services Manager(Janine Clarke, 0151 643 6700).

Main duties of the job

Thepurpose of the role is to:

Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way

Undertakea variety of administrative duties to assist in the smooth running of the practiceincluding the provision of secretarial and clerical support to clinical staffand other members of the practice team

Facilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies

Anyother duties as required

About us

St Catherines Surgery isa well-established GP practice on the Wirral and has over 15,000 patients. We have a fantastic team who deliver fantastic care to our patients.

Job responsibilities

JOBDESCRIPTION

JOB TITLE: RECEPTIONIST

REPORTS TO: PATIENT SERVICES MANAGER

Job summary:

Thepurpose of the role is to:

Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way

Undertakea variety of administrative duties to assist in the smooth running of the practiceincluding the provision of secretarial and clerical support to clinical staffand other members of the practice team

Facilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies

Anyother duties as required

Duties and responsibilities:

Theduties and responsibilities to be undertaken by members of the practiceadministration team may include any or all of the items in the following list. Duties may be varied from time to time underthe direction of the management team, dependent on current and evolving practiceworkload and staffing levels:

• Openingup/locking-up of practice premises and maintaining security in accordancewith Practice protocols
• Maintainingand monitoring the practice appointments system
• Processingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriatehealthcare professional
• Processingand distributing incoming (and outgoing) mail
• Takingmessages and passing on information
• Filingand retrieving paperwork
• Processingrepeat prescriptions in accordance with practice guidelines
• Computerdata entry/data allocation and collation; processing and recordinginformation in accordance with practice procedures
• Initiatingcontact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
• Clearingand re-stock consulting rooms as required
• Providingclerical assistance to practice staff as required from time to time,including word/data processing, filing, photocopying and scanning
• Ordering,re-ordering and monitoring of stationery and other supplies
• Dealingwith clinical waste
• Provisionof refreshments for staff and visitors as required; loading and emptyingthe dishwasher and keeping the kitchen area clean and tidy
• Keepingthe reception area, notice-boards and leaflet dispensers tidy and freefrom obstructions and clutter

Confidentiality:

• Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately
• Inthe performance of the duties outlined in this job description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcareworkers. They may also have access toinformation relating to the practice as a business organisation. Allsuch information from any source is to be regarded as strictlyconfidential
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the practice health& safety policy, the practice health & safety manual, and the practiceinfection control policy and published procedures. This will include:

• Using personal security systems within the workplaceaccording to practice guidelines
• Identifying the risks involved in work activitiesand undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledgeand skills
• Using appropriate infection control procedures,maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards andinfection hazards immediately when recognised
• Keeping own work areas and general / patient areasgenerally clean, assisting in the maintenance of general standards ofcleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training(minimum annually)

Equality and diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

• Acting in a waythat recognizes the importance of peoples rights, interpreting them in away that is consistent with practice procedures and policies, and currentlegislation
• Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Thepost-holder will participate in any training programme implemented by the practiceas part of this employment, such training to include:

• Participation inan annual individual performance review, including taking responsibilityfor maintaining a record of own personal and/or professional development
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork

Quality:

Thepost-holder will strive to maintain quality within the practice, and will:

• Alert other teammembers to issues of quality and risk
• Assess ownperformance and take accountability for own actions, either directly orunder supervision
• Contribute tothe effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
• Work effectivelywith individuals in other agencies to meet patients needs
• Effectivelymanage own time, workload and resources

Communication:

The post-holdershould recognize the importance of effective communication within the team andwill strive to:

• Communicateeffectively with other team members
• Communicateeffectively with patients and carers
• Recognizepeoples needs for alternative methods of communication and respondaccordingly

Contribution to the implementation of services:

Thepost-holder will:

• Apply practicepolicies, standards and guidance
• Discuss withother members of the team how the policies, standards and guidelines willaffect own work
• Participate inaudit where appropriate

Person Specification

Knowledge, Skills and Experience

• Computer literate with excellent keyboard skills
• Self-starter, able to work on own initiative, following set procedures and protocols
• Reception/Customer Care experience
• Use of clinical system software eg. EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,245 a yearon successful completion of Probation