Medical and Clinical Administrator

Midlands Partnership NHS Foundation Trust; Shrewsbury; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Shrewsbury is seeking a Medical and Clinical Administrator to join their Mental Health Team. The role involves providing administrative support, managing complex queries, and ensuring efficient service delivery. Ideal candidates will have strong communication and typing skills, and relevant administrative experience. This position offers a salary of £24,937 to £26,598 per annum and career development opportunities.

Benefits

Generous maternity, paternity and adoption leave

Up to 27 days annual leave

Extensive Health and Wellbeing support

Qualifications

• Excellent written and verbal communication skills.
• Previous secretarial/administrative experience (1 year+).
• Ability to transcribe from audio with precision and speed.

Responsibilities

• Provide administrative support to the Mental Health Team.
• Manage diary and operational tasks for the Consultant Psychiatrist.
• Handle complex queries from families and professionals.

Skills

Communication skills

Typing skills

Teamwork

Initiative

Knowledge of medical terminology

Education

NVQ 3 in Business Admin

Recognised typing qualification

Tools

MS Office

RiO

Job description

Midlands Partnership NHS Foundation Trust

Medical and Clinical Administrator

The closing date is 14 December 2025

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for a Medical and Clinical Administrator to join our BeeU Mental Health Team situated in Severn Fields Health Village. The BeeU Service provides emotional wellbeing and mental health services for children and young people (ages 0 to 25) in Shropshire, Telford and Wrekin.

We are looking for someone that can identify with the following skills:

• Enthusiasm to provide a high-quality administrative service.
• Strong computer and keyboard skills in particular Word and Outlook.
• Good grammar and written skills.
• Honesty, integrity and commitment.
• Quick thinking as priorities can change and flexibility to meet service need with a passion for quality.
• Strong and confident customer service skills.
• Team player.
• Able to work well in an ever‑changing multi‑professional team – including but not limited to Consultants, Prescribers and GPs.

Main duties of the job

The Medical & Clinical Administrator role is 30 hours per week (4 days), supporting the BeeU Services Mental Health Team. Our Administrators are an integral part of our Admin Team, and clinical teams rely on us to provide an efficient, effective service to support them in delivering the very best care to our patients. The offices are busy, and the role is challenging but it is also rewarding.

What will the role entail?

Administration work for Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals.

Type a range of documents including emailed requests, copy typing, and audio transcription generated by the teams.

Diary/clinic management and daily operational tasks to support the Consultant Psychiatrist/Clinical Leads – scheduling appointments, supervisions etc.

Use a variety of electronic systems (MS Office, RiO, MICAD, E‑Proc).

Manage and deal with calls from families, carers, and other professionals.

Confidently handling complex queries of a challenging/sensitive nature.

Concise and accurate message taking.

Using own initiative to proactively resolve problems.

Minute taking.

Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.

Prioritise own workload and meet deadlines in order to meet the requirements of the post.

About us

Working for your organisation

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:

• Supporting your career development and progression
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car – fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one‑off additional support up to £250 (if the criteria is met)
• And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like‑minded people.

Job responsibilities

The post holder will be working as part of a team along with other Medical and Clinical Administrators and Administrative Assistants. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the clinical teams.

For further information relating to this position please refer to the attached job description and specification.

If you would like to chat in more detail about the position, please contact Vikki Whitehouse: [e-mail]

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI, you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Person Specification

Skills, Knowledge & Abilities

• Good written and verbal communication skills
• Excellent typing skills and ability to transcribe from audio with precision and speed
• Work on own initiative and as part of a team
• Proficient in the use of Office Package (i.e. Outlook, Word, PowerPoint, Excel etc)
• Willing to travel to other locations on a regular basis
• Knowledge of medical terminology

Administration Experience

• Previous secretarial/administrative experience (1 year+)
• A good understanding of office procedures
• Working as part of a team
• Manage and prioritise own workload
• Dealing with the public
• Previous experience of working within the NHS
• Use of RiO

Qualifications & Training

• NVQ 3 in Business Admin, finance, customer care or relevant experience
• Possesses a good standard of general education
• Possesses a recognised typing qualification (OCR Level 2 or equivalent) or can display word‑processing skills to an equivalent level of competence
• Audio Transcription (OCR Level 2 or equivalent)
• ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust

£24,937 to £26,598 a year per annum (pro‑rate)