Medical Administrator

NHS; Tees Valley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local healthcare provider in Tees Valley is looking for a Medical Receptionist/Administrator to join their team. The ideal candidate should be enthusiastic and possess strong communication and IT skills. Responsibilities include assisting patients, managing appointments, and providing general support to the practice team. Experience in a GP environment and knowledge of medical terminology are advantageous but not necessary. This role offers an opportunity to contribute to healthcare services in a busy practice environment.

Qualifications

• Experience in working with the general public.
• Experience in working within General Practice and Reception work.

Responsibilities

• Receive and assist patients in accessing services efficiently.
• Provide assistance to the practice team and maintain a positive image.
• Process appointment requests from patients by telephone and in person.

Skills

Excellent communication skills

Time management

IT skills

Problem-solving skills

Interpersonal skills

Confidentiality

Education

GCSE English and Mathematics (Grade C) or equivalent

AMSPAR Receptionist Certificate

NVQ Level 2 in Customer Care

Tools

SystmOne Clinical System

Job description

Weare a busy 5 doctor GP practice and we require an enthusiastic, and versatile MedicalReceptionist/Administrator to join our friendly team.

General practiceis a challenging environment that requires a flexible and calm approach withthe ability to multi-task and work under pressure at peak times and given the nature of theposition the applicant must have good communication skills.

The idealcandidate will be a highly motivated team player who has customerservice/patient experience.

IT and keyboard skills are essential.

A workingknowledge of SystmOne would be advantageous although training will be providedfor the right candidate.

Experience ofworking in a GP practice and knowledge of medical terminology are also advantageousbut not a necessity.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate serviceor healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive andfriendly image to patients and other visitors, either in person or via thetelephone.

About us

At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.

As part of this support, we are hosting this job advert on behalf one of our member practices.

Job responsibilities

Patient and Community Services

Face to Face contact with patients and visitors.

Welcoming patients and communicating with members of the practice team.

Handing completed repeat prescriptions to patient and checking names and address.

Process appointment requests for future appointments from patients by telephone and in person.

Deal with visits requests and liaise with GP and patient.

Administration

To have a thorough knowledge of all practice procedures.

To work in accordance with written protocols.

To work with various IT programmes and Clinical Systems.

Filing and Photocopying as requested.

Process patients change of address with a knowledge of practice area.

Scanning letters and filing into patients clinical record using a document management tool.

Making referrals to community services using SystmOne and NHS email.

Telephone

Have working knowledge of telephone system, during and after hours.

Telephonist taking calls and dealing with each request appropriately.

Respond to emergency calls appropriately.

Information Governance

• Comply with all Information Governance Policies.
• Comply with all systems for data security and protection.
• Must complete annual IG training

Premises and Equipment

Ensure building security and report any problems.

Maintain stock and monitor stationery levels in all rooms.

Tidy waiting areas and surgery ready for next session.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include -

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually).

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include -

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way which is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include -

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to -

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

The post-holder will

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.
• Any other tasks allocated by managers.

Person Specification

Skills, behaviours and knowledge

• Excellent communication skills (written and oral). IT Skills. Clear polite telephone manner. Time management and the ability to work to deadlines. Problem solving skills. Interpersonal skills. Smart, polite and confident. Planning and organising. Performing under pressure. Adaptability, using initiative and team working. Self motivated, flexibly and the knowledge to maintain confidentiality.
• Knowledge of SystmOne Clinical System

Qualifications

• Good standard of general education. GCSE English and Mathematics (Grade C) or equivalent.
• AMSPAR Receptionist Certificate. NVQ Level 2 in Customer Care.

Experience

• Experience in working with the general public.
• Experience in working within General Practice and Reception work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.