Media Effectiveness Delivery Leader - WE

NielsenIQ; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A global consumer intelligence company in London is looking for a Delivery Leader for the Analytics – Media Effectiveness Team. This role involves leading an analytic servicing team, managing client relationships, and identifying business growth opportunities. The ideal candidate will have over 15 years of experience in the FMCG sector, strong customer service skills, and a master's degree in a relevant field. They will ensure high-quality client servicing and facilitate project execution across international teams.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Previous experience in a similar position or business area.
• Minimum of 15 years in the FMCG sector.
• Strong Business English knowledge, both verbal and written.

Responsibilities

• Lead the analytic servicing team to expand client influence.
• Work with clients to measure and optimize media activities.
• Identify areas of business opportunity and growth.

Skills

Client service skills

Analytical mind

Communication skills

Organizational skills

Digital environment adaptability

Education

Masters in Eco/math/Stats/Business

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

About the Role
We are currently searching for a Delivery Leader for the Analytics – Media Effectiveness Team for Western Europe region. You will work together with some of the largest FMCG companies, helping them to make the right choices for their Media investment strategy. Your insights will influence decisions for some of today’s leading global brands that cover social, digital and traditional media activities both at a tactical and strategic level.

Your Responsibilities

Team Building

• Lead the analytic servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement.
• Responsible for managing a handful of consultants, ensuring their work is of quality and meeting client objectives.
• Working closely with Sales team in pitching, solutioning and also making sure projects are rightly scoped.
• Staffing of projects and responsible for overall delivery responsibility and CSAT scores for the region.
• Ensure team is well motivated and rallied to meet the overall organization goals.

Client Servicing

• Work as a part of an international project team that helps FMCG clients measure, model, optimize and consult on their Media activities
• Use NIQ tools and methodologies to build answers to business questions from the market data and revenue management analysis
• Convert analysis results into a business-focused and actionable client report
• Provide timely analytic solutions and benefits to client business issues / opportunities by developing strategic initiatives for client
• Oversee the management and conduct of assigned analytic projects including preparation, approval and delivery of proposals, reports and presentations
• Coordinate project execution between teams of experts, this will involve liaison with clients, publishers, media agencies and remote NIQ teams.
• Coordinate cross-country projects
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place

Business development:

• Identify areas of business opportunity and growth for the business unit
• Maintain and further foster relationships with senior management of clients
• Develop plans to support the implementation of new initiatives and new products and services

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
• Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets

About You

Curiosity drives your interest in what moves the market. You find business potential in numbers. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. Ability to work with conflicting priorities.

Qualifications

• Previous experience in a similar position/ business area
• Minimum of 15 years
• Previous experience gained in the FMCG sector, preferably within the brand, trade marketing or category management
• High level of client service skills
• Strong Business English knowledge, both verbal and written (another European Language would be an asset)
• Strong analytical mind and excellent numerical skills
• Strong communication & visualization skills – interested in storytelling techniques
• Comfortable working in a digital-enabled environment
• Ability to work independently and within a virtual environment
• Knowledge of Microsoft Excel, PowerPoint
• Strong organizational & interpersonal skills
• Masters in Eco/math/Stats/Business or University degree or equivalent experience

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion