Mechanic Workshop Manager

Job Switch Ltd; Plymouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A local workshops provider in Plymouth is seeking a Workshop Manager to oversee the daily operations of vehicle maintenance services. The role involves managing maintenance schedules, ensuring compliance with safety regulations, and leading a team of 14 operational staff. Candidates should have a vehicle technician qualification, significant experience in workshop management, and strong interpersonal communication skills. This position presents an exciting opportunity for professionals looking to develop their careers in a dynamic environment.

Qualifications

• Experience in managing a vehicle workshop.
• Significant understanding of Road Transport Law.
• Experience of managing the delivery of MOT testing.
• Proven customer service excellence.
• Ability to lead and manage teams effectively.

Responsibilities

• Manage daily workshop operations to ensure effective service delivery.
• Implement policies to maintain a safe working environment.
• Oversee maintenance and repairs for compliance with regulations.
• Ensure timely execution of scheduled and unscheduled maintenance.
• Manage service budgets and financial targets efficiently.

Skills

Interpersonal communications skills

Problem-solving

Demand for precision

High standard of written and verbal skills

Education

GCSE Grade A* - C in Maths and English

Vehicle technician qualification or equivalent

IOSH qualification or equivalent

Tools

ICT systems (Word and Excel)

Job description

Responsible for the day to day management of the workshop, ensuring effective and efficient delivery of scheduled maintenance, unscheduled maintenance and inspections to Plymouth City Councils fleet; ensuring compliance to Vehicle and Operator Services Agency (VOSA) regulations and the Councils ?Operating Licence?

Responsible for ensuring all inspections, maintenance and testing is carried out on time and in accordance with legislation and law (15%).

Effectively manage a team of operational staff (14 FTE) in the delivery of planned maintenance, unscheduled maintenance and tests and inspections (Approx.15) (25%)

Responsible for a service budget of ?750k in the delivery of maintenance, repairs and inspection services (10%)

Responsible for implementing policies, procedures and processes to ensure the safe and efficient operation of the workshop (15 %)

Responsible for all aspects of Health & Safety in the work place, including Risk Assessments, condition checks (20%)

To ensure a customer focused service delivery, ensuring works are completed with agreed timescales and to agreed standards (10%)

To maintain up to date knowledge of legislation, best practice and industry developments within business sector / industry (5%).

Services to be legally compliant and meet all Health and Safety standards, delivered in accordance with best practice

Maintain levels of productivity in line with commercial garage operations Staff absence rates within corporate targets

Deliver services within budget, meeting income and efficiency targets

Generation of new income from the delivery of commercial services

Maintain low levels of H&S incidents and risk Meeting planned maintenance, unscheduled maintenance, MOT?s and inspections in accordance with service level agreements Improvement to the reporting of issues effecting the streets of Plymouth

Reduction in complaints and improved department reputation

To ensure that operational services and activities comply with legislation, law, promote equal opportunity and encourage positive relations in the delivery of all services (5%) To effectively manage a team of operational staff (Approx. 14 FTE) in the delivery of vehicle and plant maintenance, repair, MOT tests and inspections. (20%)

Ensure all repairs are carried out in a timely manner, to a high standard and reimbursed by the supplier under the terms of warranty (5%) Arrange for the efficient and prompt repairs to all accident damaged vehicles and plant (10%) To manage the Councils MOT station, implementing processes, controls, protocols and procedures to ensure the safe operation of the MOT station and in accordance with VOSA requirements (10%) To deliver a commercial service through the provision of MOT testing, servicing and repairs to external clients and the public.

To develop and deliver business plans, including communication and marketing (15%) To liaise with internal and external clients and customers in respect to the scheduling and delivery of maintenance, repairs, tests and inspections (10%) Responsible for maintaining a safe working environment, developing and implementing safe working practices, processes, procedures and ensuring up to date management of Health and Safety in the workplace(5%) Dealing with customer complaints ensuring resolution within set corporate timescales. (5%)

To monitor monthly charging, utilise IT systems and implement measures to effectively monitor productivity and performance of the workshop (5%) Ensure all documentation, records and inspections are undertaken correctly, completely and to agr high standard (5%) To ensure effective management of stock through control systems, processes and procedures to meet the needs of the service (5%) Carry out other duties appropriate to the grade of the post.

GCSE Grade A* - C (9-4) in Maths and English (or equivalent)

Vehicle technician qualification, or equivalent, or extensive demonstrable

experience in managing a vehicleინც workshop.

IOSH qualification or equivalent in Health and Safety

Full UK driving licence

Significant understanding of Road Transport Law

Significant experience of managing the delivery of Ministry of Transport

MOT) testing

Significant experience in managing the delivery of inspections and testing

required under an Operating Licence as set out by the Vehicle Operator

and Services Agency (VOSA).

Significant experience of managing a commercial service.

Essential experience :

Demonstrable experience of Customer Service Excellence

Significant experience of managing a workshop / garage services

Experience of leading and managing teams, including the allocation of

resources

Demonstrable knowledge of ICT systems (Including Word and Excel)

Extensive experience of planning the operational needs of a service within

the confines of sometimes conflicting resources and financial pressures.

Extensive experience of performance management

Demonstrable experience of change management

Demonstrable experience of training and developing staff, with the ability to

deliver in house training

Extensive experience of budget management, income generation and

managing commercial services

Desirable experience

Experience ofcji, or similar fleet / workshop management systems

Knowledge of compliance vehicle maintenance and legislation. The role would potentially suite a transport manager or driver with the relevant skill set.

Essential skills

Interpersonal communications skills

Ability to interpret information and solve varied problems, both relating to people and technical problems

Demand for precision

High standard of written and verbal skills