Marketplace Operations Manager (Cloud Service Providers)

Palo Alto Networks; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading cybersecurity company is seeking a Marketplace Operations Manager to oversee public cloud service providers' marketplace offerings. The role focuses on sales support, order management, and team collaboration across EMEA. Ideal candidates will have experience in sales operations, strong analytical skills, and effective communication abilities. Required qualifications include proficiency in Microsoft Excel and fluency in English. The position offers the chance to work with diverse teams in a dynamic environment.

Qualifications

• Experience in sales operations within a global SaaS company is essential.
• Familiarity with cybersecurity vendors is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Create private offers in the CSP marketplace.
• Manage sales processing and work with order support.
• Provide subject matter expertise and training.

Skills

Sales Operations experience

Attention to detail

Effective communication

Problem-solving skills

Organizational skills

Proficiency in Microsoft Excel

Fluent English

Tools

Salesforce.com

Salesforce.com

Job description

Marketplace Operations Manager (Cloud Service Providers)

• Full-time
• Department: Education
• Job Country: United Kingdom

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real‑time problem‑solving, stronger relationships, and the kind of precision that drives great outcomes.

This role can be based in the UK or the Netherlands offices as priority. France, Spain or Germany are also an option.

Job Summary

Palo Alto Networks is in need of a motivated & process‑oriented Marketplace Operations Manager to support the creation and processing of Public Cloud Service Providers’ (CSP) marketplace private offers, as well as facilitating smooth co‑sell processes with the CSPs. We are looking for a motivated self‑starter who learns fast, and is passionate about supporting the growth of new businesses.

The CSP Marketplace Operations Manager will be reporting to the EMEAL Partner Acceleration Director and work closely with the EMEAL CSP Alliance Manager. The Marketplace Operations Manager will also maintain close relationships with the global CSP, sales operations & order management teams.

This role will be EMEA focused and requires attention to detail and ability to multi task and respond to tight deadlines. It is expected that the role will have consistent interaction with sales, channels, finance, deals desk, order processing across the region, as well as with the Global HQ team.

Key Responsibilities

• Work with sales to create private offers for customers in CSP marketplace
• Manage sales processing and work with order support teams to ensure fulfillment of transactions
• Occasionally act as escalation point for private offer requests and issues
• Work with relevant teams to identify root causes and communicate appropriately to internal stakeholders
• Provide subject matter expertise and training to internal team members and partners
• Create and manage sales opportunities in CSP partner portals
• Facilitate introductory calls between sales on shared opportunities, account mapping and other sales engagements
• Develop reports, dashboards, metrics to measure and understand effectiveness of sales & marketing campaigns, and enablement activities
• Provide and understand program and insights reporting as required to the sales & finance teams
• Support projects and initiatives aligned with functional and company objectives

Preferred Qualifications

• Sales Operations experience in global SaaS company
• Cybersecurity vendor experience is a plus
• Marketplace record will be considered additional asset
• Attention to detail and excellent problem solving skills, with a demonstrated ability to self‑motivate and follow‑through on tasks
• Effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• Highly organized, excellent multi‑tasking skills, and efficient in ambiguous situations
• Business analysis and functional experience with quantitative, analytical and organizational skills preferred
• Be able to handle stressful situations and respond to tight deadlines
• Demonstrated ability to work in a virtual and matrix environment with an international team
• Proficiency in Microsoft Excel is required; other sales tools like Salesforce.com is preferred
• Fluent English, any additional EU language highly welcome

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.