Marketing Operations & Projects Lead

Informa Plc; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading B2B events company is seeking a Marketing Operations & Projects Lead to ensure operational excellence across the marketing department. This role involves managing workflow systems, data management strategies, and project management initiatives, aimed at achieving brand and revenue targets. The ideal candidate will possess strong organizational skills and experience with project management tools. This position is based in Greater London, allowing for hybrid working opportunities and a supportive company culture.

Benefits

25 days annual leave plus birthday leave

Career development opportunities

Flexible personal benefits options

Health cover and wellbeing support

Employee recognition awards

Qualifications

• Proven ability to organize complex tasks and improve productivity.
• Experience collaborating across various teams to achieve objectives.
• Comfortable handling large datasets and ensuring data quality.
• Demonstrated expertise in managing projects from conception to execution.

Responsibilities

• Manage and optimize a workflow system across the marketing department.
• Develop best practice guidance for marketing campaign project management.
• Partner with marketing leadership for data management strategies.
• Support marketing effectiveness analysis and reporting.

Skills

Organised

Team player

Process-driven

Data-fluency

Experience with project management software

Intra-department experience

Committed to professional development

Education

Professional development certification in project management or marketing operations

Tools

Monday.com

Trello

Asana

Job description

Company Description

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting‑edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival‑led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list.

Job Description

This role is based in our 5 Howick place office.

As the Marketing Operations & Projects Lead, your role is crucial in ensuring that LIONS achieves brand, business, and product objectives and revenue targets.

This keyobjectiveis deliveredpredominantly through(i) themaintenanceof a single workflow system across the marketing department, (ii) resourcing across teamsand (iii)marketingprojectmanagementsupportacrossall LIONS pillars.

Success in the role is realised in achieving operational excellence across all Divisional pillars, in enabling members of the marketing department,and therefore the business,to hitobjectives.

Key accountabilities:

• Operational excellence:Own and manage the single workflow system across the LIONSmarketing department, working to ensure consistenthigh levelsof usage and efficiencies in its use through a weekly check of projects & tasks,best practiceand onboarding.Set clearKPIs to measure success,leveragingthe platform'sintelligence tounderstandperformance on ourjourney to excellence.

• Operational excellence:Serve as thelynchpinbetween the LIONS marketing department, building and managing best practice ways of working, and connecting other teams that work with the department, inclusive of Digital Marketing, Studios, Data & Insight.

• Data management and contact strategy:Partner with marketing leadership to deliver a data management and contact strategy to ensure all data is wellmaintainedand that engagement and customer satisfaction rates are high. Work closely with thedata&insight team to ensure that prospect data management processes ladder into customer data management processes, ensuringhigh levelsof data quality.Enable the product marketing team’s rigorous segmentation work, connecting the strategy with a clear path to execution with the Digital Marketing team.

• Data growth and TAM ownership:Own Total Addressable Market reporting – providing regular updates on growth and working with the marketing department to ensure we deliver audience growthprogrammesas necessary.

• Project management:Develop best practice guidanceforall marketers in campaign projectmanagement. Workclosely with the Marketing Projects Coordinator,ownand delivergo faster project initiatives, supporting on achievement of businessobjectives, keeping teams on track,maintainingmomentumand connecting teams to achieve collective goals.

• Marketingdepartmentresourcing:Own marketingdepartmentresourcing, spotting resource constraints early and addressingquickly and within budgetto enable marketing programmes to run on time and on brief. This will include building andmaintaininga freelancer databasefor use across the Marketing department.

• Marketing effectiveness measurement and reporting.Supportmarketing effectiveness analysis and reporting, includingweekly updates back to business leadership,quarterly deep‑dives and ad‑hoc campaignreportingasnecessary.

This list is not exhaustive and there may be other activities youare required todeliver.

Qualifications

Key competencies:

• Organised.You have an innate capacity for organisation. It comes naturally to you – andyou’redriven to organise disorganisation when you come across it.
• Team player.You’rea people person, and youexcel at galvanisinggroups of people around an idea,projector task.
• Process‑driven.You’re able to evidencetimes whenyou’vegrasped a complex situation, demystified it, and built processes tosystemise productivity.
• Data‑fluency.You’reenergised by the prospect of sifting through – and bringing order to – large audience datasets.
• Experience with team workflow and project management software.You’rewell versed in working with systems like Monday.com, Trello or Asana. You have evidence of innovating clear ways of working, deliveringefficiencieswith project management tools anddriving user adoption for success.
• Intra‑department experience.You are experienced in working cross‑function and cross‑department, bringing teams together and influencing towards a common goal.
• Committed to professional development.You have completed at least one professional development certification relating to project management, marketing operations or similar.

Additional Information

We believe that great things happen when people connect face‑to‑face. That's why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to sayLifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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