Maps Reporting Specialist with Vietnamese Language

Cognizant; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company in London is seeking a Maps Reporting Specialist proficient in Vietnamese. This role involves delivering exceptional customer support, analyzing map data, and collaborating with a global team to enhance user experience. Candidates should have strong communication skills in English and the target language, experience in technical support, and a keen attention to detail. The position offers a hybrid working model.

Qualifications

• Must have good oral & written communication skills in English and Vietnamese.
• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using online sources.

Responsibilities

• Deliver exceptional customer support for our maps service.
• Analyze and report map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Fluent English

Fluent Vietnamese

Technical support

Attention to detail

Customer service skills

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Overview

Location – London (22 Bishopsgate, City of London, London EC2N 4A)

Work Model – Hybrid.

We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Vietnamese Language! Your Responsibilities would include delivering exceptional customer support for our maps service analyzing and reporting map data to ensure precision and quality and collaborating with a global team to improve user experience.

Responsibilities

• Deliver exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.
• Communicate and update Apple managers on status of assigned tasks.
• Liaise with other support groups in Apple.

Qualifications

• Must have good oral & written communication skills and the ability to read, write, and speak fluent English and the target language.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment.
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and/or mapping (preferred but not required).
• Mac OS X experience preferred.
• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

#LI-SK17

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.