Maps Reporting Specialist with ITALIAN Language

Cognizant; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global technology company in London is seeking a Maps Reporting Specialist fluent in English and Italian. This hybrid role involves delivering customer support by analyzing map data and collaborating with teams to improve user experience. Ideal candidates should have at least 2 years of technical support experience and a keen attention to detail. Knowledge of QGIS is a plus.

Qualifications

• Fluency in English and Italian required for communication and documentation.
• Minimum qualification of graduation or 15 years of education.
• Experience in technical support or problem solving for at least 2 years preferred.

Responsibilities

• Deliver customer support for maps service by analyzing and reporting map data.
• Collaborate with a global team to enhance user experience.

Skills

Fluent English

Fluent Italian

Technical support experience

Attention to detail

Self-motivated

Education

Graduation/15 years of education

Tools

QGIS

Job description

Overview

Maps Reporting Specialist with ITALIAN Language

Location – London (22 Bishopsgate, City of London, London EC2N 4A)

Work Model – Hybrid.

Responsibilities

• Deliver exceptional customer support for maps service by analyzing and reporting map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, and speak fluent English and Italian.
• English fluency is required as all tools, communication, documentation, training, and work are in English.
• English language skill of candidate assessed using Apple provided Comms assessment.
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and/or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate

• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate types of meaning in complex situations when directly communicating with customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).