Mandarin-Speaking Customer Service Coordinator

Berkeley Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property development company in Greater London is seeking a Customer Service Coordinator who speaks Mandarin. The role involves managing customer communications, ensuring exceptional service during the warranty period, and coordinating activities between customers and contractors. Ideal candidates will have at least 2 years of customer service experience and strong organizational skills. This position offers a competitive benefits package, including annual leave and health benefits.

Benefits

25 days annual leave

Private Medical Insurance

Access to discount platform

Volunteer day

Private pension plan

Group life assurance

Qualifications

• Minimum of 2 years in customer service.
• Excellent communication in English and Mandarin.
• Self-driven with a positive attitude.

Responsibilities

• Provide exceptional customer service during warranty period.
• Co-ordinate with customers and contractors for defect management.
• Maintain records and communicate efficiently with stakeholders.

Skills

Mandarin speaking

Customer service experience

Microsoft Office proficiency

Verbal communication skills

Organizational skills

Ability to work under pressure

Team player

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

A leading property development company in Greater London is seeking a Customer Service Coordinator who speaks Mandarin. The role involves managing customer communications, ensuring exceptional service during the warranty period, and coordinating activities between customers and contractors. Ideal candidates will have at least 2 years of customer service experience and strong organizational skills. This position offers a competitive benefits package, including annual leave and health benefits.