Managing Director North - London

Aircall; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading customer communications platform in London is looking for a Managing Director. This role encompasses overseeing end-to-end Go-To-Market (GTM) leadership, driving revenue growth, and leading high-performing teams. Ideal candidates will possess strategic clarity and operational rigor, along with experience in guiding teams through AI-driven innovations. This position offers a competitive salary and a chance to contribute to a dynamic, diverse work environment.

Benefits

Work-life balance

Competitive salary package

Fast-learning environment

Diverse and multi-cultural workplace

Qualifications

• Proven experience in GTM leadership in a high-growth context.
• Ability to translate company-level objectives into local execution plans.
• Track record of building and leading high-performing teams.

Responsibilities

• Drive end-to-end GTM performance, ensuring pipeline and revenue growth.
• Execute ambitious growth targets with strong performance management.
• Lead AI product integration into local GTM strategy.

Skills

Strategic clarity

Operational rigor

Leadership

Team-building

AI-driven growth

Job description

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.

We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world‑class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.

At Aircall, you’ll join a company in motion—ambitious, profitable, and product‑driven—where impact is visible, decisions are fast, and growth is real.

How We Work at Aircall

At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast‑paced, team‑driven environment where curiosity, trust, and impact matter, you'll fit right in.

We are looking for a Managing Director to own and drive end-to-end Go-To-Market (GTM) performance for one of Aircall’s most strategic countries.

This is an end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management in a high-growth context, at a turning point in Aircall’s trajectory.

We are searching for a hands‑on, execution‑driven leader who combines strategic clarity with operational rigor, builds high-performing teams, and consistently turns ambition into results — while keeping things human, fun, and fast.

Key Responsibilities

• Own and drive end-to-end GTM performance
  • Full ownership of the regional GTM strategy and execution, from pipeline generation to renewals and expansion
  • Accountability for pipeline creation, bookings, ARR growth, retention, and expansion
  • Ensuring tight alignment with Marketing, Partnerships, Product at a regional/global level
• Execute ambitious growth targets
  • Translate company-level growth objectives into clear local plans and execution priorities
  • Drive consistent over performance through strong operating cadence, forecasting, and performance management
• Lead AI-driven growth
  • Make Aircall’s AI Product Suite a central pillar of the local GTM motion
  • Ensure teams are equipped to sell business outcomes and AI-driven value, not just features
  • Identify and unlock new expansion levers through AI (upsell, cross-sell, new segments)
• Collaborate cross-functionally
  • Partner closely with Product to influence roadmap priorities and bring customer insights to AI innovation
  • Work hand-in-hand with Marketing to drive demand generation, positioning, and regional GTM campaigns
  • Develop and scale Partnerships as a strategic growth lever, including tech, channel, and ecosystem partners
• Build and inspire high‑performing teams
  • Lead, coach, and develop GTM teams across the region
  • Foster a culture of excellence, ownership, and accountability
  • Attract and retain top talent in a highly competitive environment

Why join us?

• 🚀 Key moment to join Aircall in terms of growth and opportunities
• 💆♀️ Our people matter, work-life balance is important at Aircall
• 📚 Fast-learning environment, entrepreneurial and strong team spirit
• 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
• 💶 Competitive salary package & benefits

DE&I Statement

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.