Manager, Transition Lab Manager, Clients & Markets 12 month FTC/Secondment

Deloitte LLP; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading professional services firm in London seeks a Lab Manager to oversee and facilitate high-quality client workshops. The role requires exceptional organization skills, strong stakeholder management, and the ability to develop tailored materials for clients. Candidates should have a collaborative mindset and excellent communication abilities, ready to engage with senior executives and partners. The firm supports hybrid working, fostering an inclusive environment that encourages personal and professional growth.

Benefits

Hybrid working model

Investment in employee training and development

Qualifications

• Proven experience in managing multiple projects with attention to detail.
• Outstanding skills in navigating complex stakeholder relationships.
• Ability to effectively communicate with senior clients.

Responsibilities

• Orchestrate all aspects of Lab management from opportunity to completion.
• Communicate with senior clients and customize Lab presentations.
• Advise internal teams and coordinate preparation efforts.
• Develop tailored preparation materials and ensure quality control.
• Capture live content during Lab sessions using software.
• Contribute to programme development and improvements.

Skills

Project management

Stakeholder management

Communication skills

Team collaboration

Curiosity about client issues

Education

No formal education specified

Tools

Interactive software solutions

Job description

Do you have a curiosity for what determines our clients’ success and what keeps them awake at night?

Are you highly organised, able to juggle multiple demands, with exceptional stakeholder management skills, and passionate about supporting one of Deloitte’s flagship client relationship programmes?

The Transition Labs help our most senior clients achieve personal success. Through a personalised one day client workshop, we help an individual (either first time in role or having recently changed companies) frame their priorities, assess their talent and organisation, and identify different approaches to managing stakeholder relations. The sessions are conducted by a small team of experienced Deloitte facilitators.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

An exciting opportunity has arisen within the Transition Lab team, to support the organisation of the Labs and help to create unforgettable client experiences which as one client noted

“…was undoubtedly the best day’s development I have had in too many years to mention.”

The role of the Lab Manager is critical to the success of the Labs in managing the end to end preparation and engagement processes with all stakeholders and enable senior partners within the firm to deliver a valuable session to the client.

The role sits within the Executive and Board Programme (EBP) team. The Executive and Board Programme is an extremely successful eminence and relationship programme, focused on supporting senior and executive level professionals of our largest and most influential clients in their career journey.We help our clients at critical career transitioning and teaming points of their careers, which is a key investment in our Firm’s strategy and business plan.

The successful applicant will:

• Be highly organised with project management approach to managing workload. Able to manage multiple responsibilities simultaneously.
• Have excellent communication skills with senior stakeholders and clients.
• Have a broad understanding and curiosity around client issues and what is keeping them awake at night.
• Be a team player and have a collaborative mind-set, helping to make connections across the business.

Responsibilities

• End-to-end Lab management: Orchestrate and oversee all aspects of the Lab process from initial opportunity through to completion and follow up, supported by the operations team.
• Senior client & Partner interaction: Communicate effectively with senior clients (CXOs, NEDs) and their offices, appropriately positioning the Lab to the client – join and present on client calls and tailor communications to create impact, addressing queries and ensuring smooth preparation for the Lab. Collaborate closely with Deloitte Partners, providing support and ensuring alignment throughout the process.
• Account team advisor: As the Lab expert, advise internal account teams on their role in the process and manage the account team’s contribution to the preparation work, coordinating and lead internal planning calls, training and technology upskilling sessions for facilitators to deliver the best impact for the client.
• Content development & quality control: Develop impactful preparation materials tailored to each client's specific needs and context. Provide quality control for the Lab outputs, crystallise key client issues and contribute to continuous improvement of the programme.
• Live content creator: Critical to the successful delivery of each Digital Transition Lab, you take on the pivotal role for capturing and synthesising relevant content live using bespoke software and ensuring any technical issues are resolved seamlessly without any impact on the client experience.
• Programme enhancement: Contribute to the ongoing development and refinement of the Transition Lab programme, identifying areas to connect and enable the business further and any programme improvements by utilising innovative solutions.
• Facilitation support: Develop facilitation skills in the workshop methodology and Business Chemistry approach to provide support during Lab sessions when required.

Connect to your skills and professional experience

The Transition Lab Programme is an extremely successful and flagship relationship programme of the firm. Over the past 14 years we have supported more than 2,000 senior C-suite individuals through our personalised one day workshops.

The role provides for significant senior client and Partner interactions as the Lab Manager is responsible for the effective and high quality delivery of the Labs. The insights gained through your time in the Transition Lab programme will be hugely beneficial in terms of the wider business acumen and awareness of key business issues having helped many of our C Suite clients navigate their own personal success.

Skills and experience

Project management:

• Proven project management experience, demonstrating the ability to manage multiple projects simultaneously with exceptional attention to detail, seamless operation and impactful project delivery.
• Stakeholder management and client-facing experience:
• Outstanding stakeholder management skills, including experience navigating complex relationships and conflicting demands.
• Experience in a client-facing role, demonstrating the ability to provide seamless content delivery and sound judgement and decision-making skills to resolve issues effectively under pressure.
• A broad understanding and curiosity around client issues and what is keeping them awake at night.

Communication and relationship building:

• Maintain excellent communication skills (written and verbal), with the ability to build strong relationships with clients and colleagues across the network and the confidence to interact effectively with senior clients and Deloitte Partners.
• Curiosity for and knowledge of how firms such as Deloitte and other global professional services firms work, the range of services provided and how client relationships are developed.

Content and tech proficiency

• Interest in and proven ability to quickly learn and adapt to new technologies and software platforms. Strong technical proficiency with interactive software solutions desirable.
• Possess exceptional ability to listen actively and synthesise complex information to capture key discussion points in real-time

Teamwork and collaboration:

• Ability to work independently and as part of a team, proactive, self-motivated, and results-oriented, with a strong desire to deliver high-quality work.
• Team player with a collaborative mind-set, helping to leverage capabilities and connections across the team and wider business to drive value and impact.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Clients and Markets

We bring together capabilities and best practices from around the globe to deliver relationship development activities, marketing and corporate affairs, whilst our operations team is focused on ensuring we’re constantly improving what we do.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career." - Jim, Enabling Functions

Our hybrid working policy

You’ll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers